Issue
- You receive the error message "Module update failed" in your ESET Windows product
Solution
macOS users: Error downloading file and cannot update modules in ESET Cyber Security Pro
Android users: ESET Mobile Security for Android displays ”Please check your internet connectivity and try again”
-
Make sure you are using the latest version of your ESET product.
-
Confirm the hard drive partition (for example,
C:\
) where your ESET product is installed, has enough free disk space (minimum of 1 GB). -
Exclude ESET from detection on your third-party firewall. If you use the ESET firewall and have no other firewall software installed, disregard this step.
-
If you do not use ESET Bridge proxy for downloading updates:
-
Press the F5 key to open Advanced setup.
-
Click Update, expand Profiles → Updates → Connection Options, and select Do not use proxy server from the Proxy mode drop-down menu. Click OK.
-
Test communications with the ESET update server:
-
Press the Windows key + R key, type
cmd
into the text field and press the Enter key. -
Type
ping update.eset.com
into the Command Prompt and press the Enter key (see Figure 1-3 below). -
If you can connect to the update server, you will see a Reply from message followed by the IP address of the server you are trying to reach.
-
Are you still experiencing issues with module updates? Need further assistance? Contact ESET Technical Support.