[KB3546] ESET Mobile Security for Android displays "Please check your internet connectivity and try again"

Issue

  • You receive a "no internet connection" error and cannot update detection modules

Solution

  1. From the home screen of your Android device, tap Settings (gear icon).

  2. Tap Apps → ESET Mobile Security.

  3. Tap Storage & cache  Clear cache.

  4. Perform a manual update of the virus signature database to verify that the issue has been resolved.