• A new version of your Windows ESET home product has been released and you want to upgrade. Which version of ESET I have?

macOS users

I. Download the latest version of your ESET home product

1. Choose the appropriate download link below:

2. When prompted, click Save and save the file to your Desktop.

II. Uninstall your existing ESET product

1. Click Start → All Programs → ESET → Uninstall.

   • Windows 10 users: Click here for uninstallation instructions
   • Windows 8 users: Click here for uninstallation instructions
   • Windows 7 users: Click here for uninstallation instructions
     
     

2. After completing uninstallation, restart your computer.

III. Reinstall

1. Navigate to the saved installation file on your Desktop from section I, step 2. Double-click the file to open ESET Live Installer.
2. Follow the on-screen instructions to install and activate your ESET product. For illustrated instructions on product installation and activation, visit the appropriate page for your product below:
   • Download and install ESET Smart Security Premium
   • Download and install ESET Internet Security
   • Download and install ESET NOD32 Antivirus

IV. Troubleshooting

1. If the installation is unsuccessful after performing the steps in parts I - III, uninstall using the ESET Uninstaller tool and then attempt to install it again.
2. If you are still unable to install your ESET product, contact ESET Technical Support.