• A new version of your Windows ESET home product has been released and you want to upgrade. Which version of ESET I have?

1. Download the latest version of your ESET home product
2. Uninstall your existing ESET product
3. Reinstall
4. Troubleshooting

macOS users

I. Download the latest version of your ESET home product

1. Choose the appropriate download link below:

2. When prompted, click Save and save the file to your Desktop.

II. Uninstall your existing ESET product

1. Click Start → All Programs → ESET → Uninstall.

   • Windows 10 users: Click here for uninstallation instructions
   • Windows 8 users: Click here for uninstallation instructions
   • Windows 7 users: Click here for uninstallation instructions

2. After completing uninstallation, restart your computer.

III. Reinstall

1. Navigate to the saved installation file on your Desktop from section I, step 2. Double-click the file to open ESET Live Installer.

2. Follow the on-screen instructions to install and activate your ESET product. For illustrated instructions on product installation and activation, visit the appropriate page for your product below:

   • Download and install ESET Smart Security Premium
   • Download and install ESET Internet Security
   • Download and install ESET NOD32 Antivirus

IV. Troubleshooting

1. If the installation is unsuccessful after performing the steps in parts I - III, uninstall using the ESET Uninstaller tool and then attempt to install it again.

2. If you are still unable to install your ESET product, contact ESET Technical Support.