[KB2400] Upgrade fails after "Free Upgrade Available" message

Issue

 

  • The "Free Upgrade Available" message or the "New version available" desktop notification prompts you to upgrade your installed product to the latest version of ESET Smart Security Premium or ESET Internet Security or ESET NOD32 Antivirus
  • When trying to upgrade, you receive an error "ESET product could not be updated automatically."

 

Details

Automatic upgrade from older versions to the latest version of ESET Smart Security Premium, ESET Internet Security or ESET NOD32 Antivirus did not finish successfully. If you experience a failed upgrade, you can still upgrade to the latest version of your ESET product.

Solution

A new version has been released

A new version of ESET Windows home products have been released. We highly recommend that you upgrade to the latest version.

  • Remember: ESET Windows home products version 9 and later use a License Key for activation. What is a License Key?

To recover a failed upgrade

  1. Uninstall your existing ESET product
  2. Download the installer file according to your product
  3. Perform a new installation of the latest version

For more detailed instructions visit our article Uninstall and reinstall my ESET home product

 

If you are still unable to resolve your issue, email ESET Technical Support.