[KB3678] Is my ESET product supported? ESET End of Life policy (Home products)
Issue
- Verify if your product is supported or up-to-date
- ESET End of Life Policy for home products
- Executive summary
- Versioning Rules
- Support Levels
- Product list
- List of supported and no longer supported ESET products
Click here to see ESET End of Life policy for Business products
Solution
PDF Document: End of Life Policy – Home security products
Which ESET product do I have and is it the latest version?
Executive summary
The purpose of this document is to introduce procedures regarding our product lifecycle, End of Life (EOL) policies, and product-related support policies. To ensure our customers have the best protection possible, we want to communicate the End of Life process in a transparent and predictable way for everyone involved.
In this End of Life document, we have defined product categories and created support policies for each of them. We have retroactively applied new support policies to existing products and versions, while still honoring any prior commitments that we made to our customers. To maintain consistency, these policies will be strictly applied to all future releases.
We also present a template for how to approach our product versioning and have drafted new guidelines to follow.
Versioning Rules
ESET follows industry standards for product version numbering. See the example on how to read the individual numbers found in the product version:
Versioning explained
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ESET Smart Security Premium version 14.2.10.0 means |
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14. Major version |
2. Minor version/Service release |
10. Build number/Patch level |
0 Additional differentiator |
- Major version - Moving to a later version typically involves a major product overhaul, change in product architecture, or dropped operating system support for earlier operating system versions.
- Minor version/Service release - Increasing this number means minor bug fixes and minor functionality changes compared to the previous version.
- Build Number/Patch level - Indicates required automatic security and stability updates. No functionality changes are made.
ESET guarantees full support for the latest major versions and corresponding minor releases of these products:
- Windows
- ESET Smart Security Premium
- ESET Internet Security
- ESET NOD32 Antivirus
- Android
- ESET Mobile Security
- ESET Parental Control
- ESET Smart TV Security
- macOS
- ESET Cyber Security Pro
- ESET Cyber Security
Product lifecycle
Each of our products fits into a specific stage of the product lifecycle. To define a comprehensive End of Life policy, we have categorized them into the following groups:
- Products in active development
These products are in the early or middle stages of the lifecycle.
Products in active development regularly undergo the end of version procedure for earlier product versions (every time a new major version is released). - Products in maintenance
These products are in a highly mature state and ESET only maintains them. There is no development of any new features. Products in maintenance do not get releases guaranteeing compatibility with future operating system releases. - Products to be terminated
These products undergo an internal product termination procedure, which results in the products complete End of Life.
Planned termination of a product/tool/service
- An End of Life state during which the product, tool, or service is discontinued, a newer version is not available, and functionality is terminated.
- After the termination is approved, the product moves to Limited Support.
Unplanned termination of a product/tool/service
- An End of Life state during which unpredictable external factors including operating system platform changes and API closures affect the functionality of ESET products, services or features. There can be immediate negative effects and the user's security can be jeopardized.
- ESET reserves the right to notify the user and execute the End of Life process outside the minimal standard time duration.
Free vs. paid termination of a tool/service
Paid services and tools
ESET provides at least a one-year notice of the upcoming planned termination date and one year of Limited Support.
Free services and tools
ESET provides at least two months' notice of the upcoming planned termination date with two months of Limited Support.
Support levels
These are the general support levels for ESET products and services. For specific support levels of individual products and product versions, refer to their corresponding sections in the document.
- Full Support – This is understood industry-wide as providing the best efforts to serve customers by fixing all bugs and offering full functionality. We also offer wide-ranging assistance to our customers. All future operating system releases will be supported unless there is a major external hurdle that we cannot overcome with reasonable effort.
- Limited Support – It is generally limited to Technical Support and Development Support, which is limited to bug fixing so there is no support for new operating system versions.
- End of Life – At this stage of the product lifecycle, we offer zero support or assistance and do not guarantee the product’s functionality at all. The best we can do is guide the customer to the most appropriate migration path so that they upgrade to the latest equivalent product.
Full Support |
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Limited Support |
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End of Life |
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1 Applies to AV products
2 Support of older versions of the latest OS is not guaranteed
3 Planned termination of this functionality must be communicated to customers and the suggestion to update to the latest version must be displayed. If this is guaranteed, functionality must be terminated. Once it’s turned off, the whole product stops working, because the security of the user is jeopardized. If available, the latest version or substitute is offered
More details about ESET End of Life policy in PDF
Click the name of your product below to see the current level of support offered by ESET.
Windows
Policy for Windows home products
Standard EOL
Full Support
Until the release of the next major product (for example, version 13.x or version 14.x).
Limited Support
+1 year after expiration of Full Support for the affected major product versions.
+2 months for free product.
End of Life
Immediately from the effective date, at least six months' notice of the affected version’s End of Life date.
Operating system support
- ESET guarantees support only for the selected versions of Windows, based on what is stated in the System requirements help page.
- ESET aims to offer support to at least the identical operating system versions as supported by Microsoft.
Exclusions to End of Life policy
- ESET is not obligated to offer support if hardware and/or software does not meet the minimum system requirements of the product, or the product/product version is no longer supported.
- If the user prefers an older version of an ESET product and requires technical support, the ESET Technical Support will ask to update the product first before assisting the user. (A user may not be able to upgrade to the latest available ESET product version with obsolete hardware or operating system version.)
- In the case of any serious incidents affecting the version during the unsupported phase, the user will be advised to upgrade to a supported version.
- Update to the latest version of a user’s product may be required during the support process.
- In the case of planned termination of the product:
- ESET will provide at least one year’s notice of the affected product's End of Life date.
- A replacement version/product (if available) is communicated to customers using multiple channels.
- If the newer version of the substitute is released after this decision, the end of the terminated product is counted down from that release date.
- In the case of planned feature termination, ESET will provide six months’ notice4
- In special cases when the functionality of ESET Windows products, services, or features is negatively affected, or the security of the user is jeopardized by external factors such as operating system platform changes or legal restrictions, ESET reserves the right to execute the End of Life process outside the minimal standard time duration5
ESET Smart Security Premium
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support |
|---|---|---|---|---|---|
| 15 | October 19, 2021 | 15.0.16.0 | Full Support |
Est. Q4 2022 | Est. Q4 2023 |
| 14 | August 11, 2021 | 14.2.24.0 | Limited Support |
Ended (October 19, 2021) |
Est. Q4 2022 |
| 13 | October 22, 2019 | 13.2.18.0 | End of Life |
Ended (October 2020) |
Ended (October 19, 2021) |
| 12 | October 23, 2018 | 12.2.30.0 | End of Life |
Ended
(October 2019) |
Ended (October 2020) |
| 11 | February 12, 2018 | 11.2.63.0 | End of Life |
Ended (October 2018) |
Ended (October 2019) |
| 10 | October 25, 2016 | 10.1.245 | End of Life |
Ended (February 2018) |
Ended (February 2019) |
ESET Internet Security
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support |
|---|---|---|---|---|---|
| 15 | October 19, 2021 | 15.0.16.0 | Full Support |
Est. Q4 2022 | Est. Q4 2023 |
| 14 | August 11, 2021 | 14.2.24.0 | Limited Support |
Ended (October 19, 2021) |
Est. Q4 2022 |
| 13 | October 22, 2019 | 13.2.18.0 | End of Life |
Ended (October 2020) |
Ended (October 19, 2021) |
| 12 | October 23, 2018 | 12.2.30.0 | End of Life |
Ended
(October 2019) |
Ended (October 2020) |
| 11 | February 12, 2018 | 11.2.63.0 | End of Life |
Ended (October 2018) |
Ended (October 2019) |
| 10 | October 25, 2016 | 10.1.245 | End of Life |
Ended (February 2018) |
Ended (February 2019) |
ESET NOD32 Antivirus
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support |
|---|---|---|---|---|---|
| 15 | October 19, 2021 | 15.0.16.0 | Full Support |
Est. Q4 2022 | Est. Q4 2023 |
| 14 | August 11, 2021 | 14.2.24.0 | Limited Support |
Ended (October 19, 2021) |
Est. Q4 2022 |
| 13 | October 22, 2019 | 13.2.18.0 | End of Life |
Ended (October 2020) |
Ended (October 19, 2021) |
| 12 | October 23, 2018 | 12.2.30.0 | End of Life |
Ended
(October 2019) |
Ended (October 2020) |
| 11 | February 12, 2018 | 11.2.63.0 | End of Life |
Ended (October 2018) |
Ended (October 2019) |
| 10 | October 25, 2016 | 10.1.245 | End of Life |
Ended (February 2018) |
Ended (February 2019) |
ESET Smart Security
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support |
|---|---|---|---|---|---|
| 10 | October 25, 2016 | 10.1.245 | End of Life |
Ended (February 2018) |
Ended (February 2019) |
| 9 | January 13, 2016 | 9.0.429.6 | End of Life |
Ended | Ended |
| 8 | October 15, 2014 | 8.0.319.0 | End of Life |
Ended | Ended |
Version 7 and below - End of Life.
Android
Policy for Android home products
Standard EOL
Full Support
Until the release of the next major product (for example, version 5.x or version 6.x).
Limited Support
+1 year after expiration of Full Support for the affected major product versions.
+2 months for free product.
End of Life
Immediately from the effective date, at least six months' notice of the affected version’s End of Life date.
ESET guarantees full support for the latest major version of Android’s ESET Mobile Security, ESET Smart TV Security and Parental Control products until a newer major version is released. (In the case of Google Play, upgrade to the latest supported version of the ESET product for the user’s Android version is offered automatically.)
Operating system support
- Select supported Android operating system versions at ESET’s discretion.6
- If a new Android operating system is going to be supported, ESET guarantees the availability of the suitable ESET antivirus or parental control product version no later than one day before Google’s official release.7
- Some feature functionalities are operating system version-dependent.
Exclusions to End of Life policy
- ESET is not obligated to offer support if hardware and/or software does not meet the minimum system requirements of the product, or the product/product version is no longer supported.
- If the user prefers an older version of an ESET product and requires technical support, the ESET Technical Support will ask to update the product first before assisting the user. (A user may not be able to upgrade to the latest available ESET product version with obsolete hardware or operating system version.)
- In the case of any serious incidents affecting the version in the unsupported phase, the user will be advised to upgrade to a supported version.
- Update to the latest version of the user’s product may be required during the support process.
- Users may not be able to upgrade to ESET’s latest available version with obsolete hardware or Android version.
- Some features (for example, Anti-Theft) are not available on tablets that do not support calling and messaging.
- Dual SIM and rooted devices are not supported.
- In the case of planned termination of the product:
- Compensation or substitution may be provided at ESET’s discretion.
- If the newer version of the substitute is released after this decision, the end of the terminated product is counted down from that release date.
- ESET will provide at least a one-year notice of the affected product's End of Life date.
- In the case of a planned feature termination, ESET will provide 6 months’ notice.8
- In special cases when the functionality of ESET Android products, services, or features are negatively affected or the security of the user is jeopardized by external factors such as operating system platform changes, Google Play Store policy updates, or other legal restrictions, ESET reserves the right to execute the End of Life process outside the minimal standard time duration9.
6 Where technical changes do not limit the ESET application’s functionality and existing issues cannot be solved by application modification.
7 Best effort; in case of special customizations, the release date may be delayed compared to global releases.
8 In the case of paid products/tools/services.
9 Compensation or a substitute feature is provided at ESET’s discretion.
ESET Mobile Security
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support |
|---|---|---|---|---|---|
| 7 | October 1, 2021 | 7.0.16.0 | Full Support |
Until version 8 release | Until version 8 release + 1 year |
| 6 | August 2020 | 6.3.66 | Limited Support |
Ended (October 2021) |
Until October 2022 |
| 5 | March 1, 2019 | 5.4.7.0 | End of Life |
Ended (August 2020) |
Ended (August 31, 2021) |
| 4 | March 14, 2018 | 4.3.11.0 | End of Life |
Ended (March 2019) |
Ended (March 2020) |
| 3 | May 15, 2014 | 3.9.20.0 | End of Life |
Ended (March 2018) |
Ended (March 2019) |
| 2 | August 6, 2013 | 2.0.868.0 | End of Life |
Ended (May 2014) |
Ended (May 2015) |
ESET Parental Control
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support |
|---|---|---|---|---|---|
| 4 | October 19, 2021 | 4.1.9.0 | Full Support |
Until version 5 release | Until version 5 release + 1 year |
| 3 | October 21, 2020 | 3.0.9.0 | Limited Support |
Ended (October 2021) |
Until October 2022 |
| 2 | April 4, 2018 | 2.9.15.0 | End of Life |
Ended (October 2020) |
Ended (October 2021) |
| 1 | November 15, 2015 | 1.8.12.0 | End of Life |
Ended (April 2018) |
Ended (April 2019) |
ESET Smart TV Security for Android TV
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support |
|---|---|---|---|---|---|
| 1 | February 21, 2018 | 1.3.16.0 | Full Support |
Until version 2 release | Until version 2 release + 1 year |
Mac
Policy for Mac home products
Standard EOL
Full Support
Until the release of the next major product (for example, version 6.x or version 7.x).
Limited Support
+1 year after expiration of Full Support for the affected major product version.
+2 months for in case of free product.
End of version
Immediately from the effective date, at least six months' notice of the affected version’s End of Life date.
ESET guarantees full support for the most recent released version.
Operating system support
ESET guarantees support only for the last three major macOS versions (best effort). (Latest major macOS version – ESET guarantees the availability of a suitable ESET supporting antivirus product version no later than one day before Apple’s official public release.)
Exclusions to End of Life policy
- ESET is not obliged to offer support if hardware and/or software does not meet the minimum system requirements of the product, or the product/product version is no longer supported.
- If the user prefers an older version of an ESET product and requires technical support, the ESET Technical Support will ask to update the product first before assisting the user. (A user may not be able to upgrade to the latest available ESET product version with obsolete hardware or operating system version.)
- In the case of any serious incidents affecting the version in the unsupported phase, the user will be advised to upgrade to a supported version.
- Update to the latest version of the user’s product may be required during the support process.
- In the case of a planned termination of the product:
- Compensation or substitution may be provided at ESET’s discretion.
- If the newer version of the substitute version/product is released after this decision, the end of the terminated product is counted down from that release date.
- ESET will provide at least a one year notice of the affected product End of Life date.
- In the case of a planned feature termination, ESET will provide six months notice
- In special cases when the functionality of ESET Mac products, services or features is negatively affected, or the security of the user is jeopardized by external factors such as operating system platform changes or legal restrictions, ESET reserves the right to execute the End of Life process outside the minimal standard time duration10
ESET Cyber Security
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support |
|---|---|---|---|---|---|
| 6 | March 19, 2014 | 6.11.2 | Full Support |
Estimated GA of v7 | Estimated GA of v7 +1 Year |
| 5 | January 30, 2013 | 5.0.115.0 | End of Life |
Ended (March 2014) |
Ended (March 2015) |
| 4 | End of Life |
Ended | Ended |
ESET Cyber Security Pro
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support |
|---|---|---|---|---|---|
| 6 | March 19, 2014 | 6.11.2 | Full Support |
Estimated GA of v7 | Estimated GA of v7 +1 Year |
| 5 | January 30, 2013 | 5.0.115.0 | End of Life |
Ended (March 2014) |
Ended (March 2015) |
| 4 | End of Life |
Ended | Ended |
Linux
ESET NOD32 AV for Linux Desktop
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support |
|---|---|---|---|---|---|
| 4 | April 12, 2011 | 4.0.96.0 | Limited support |
Ended (Q1 2020) |
August 2, 2022 |
Tools
Policy for Tools and Services (ESET Online Scanner, ESET SysRescue, ESET HOME, ...)
Current offering
Tools: ESET Online Scanner, ESET SysRescue, ESET AV Remover, ESET SysInspector, ESET Log Collector
Services: ESET HOME (formerly myESET)
Standard EOL
Full Support
Until the release of the next major product (for example, version 7.x or version 8.x)
Limited Support
Tools and Services do not have Limited support, except one-year Limited Support in the case of a planned paid tool/service termination.
End of Life
Immediately from the effective date; ESET will provide at least two months' notice of the End of Life date.
ESET only guarantees the support of the latest release of ESET tools.
Operating system support
- Support of the latest operating system/version of the operating system at ESET’s discretion.
- Compatibility with selected operating systems at ESET’s discretion.
Exclusions to End of Life policy
- Full Support is guaranteed at ESET’s discretion.
- In case of any serious incidents affecting the version in the unsupported phase, the user will be advised to upgrade to a supported version.
- In the case of a tool, an update to the latest version may be required during the support process.
- ESET will provide at least six months' notice of the affected tool’s/service’s major version End of Life date.
- In case of planned termination of the tool/service:
- Compensation or substitution may be provided at ESET’s discretion.
- ESET will provide at least a one-year notice of the affected paid tool’s/service’s End of Life date (two months notice in case of free tools/services).
- In case of a planned feature termination, ESET will provide six months’ notice12
- In special cases when the functionality of ESET tools or services is negatively affected or security of the user is jeopardized by external factors such as operating system platform changes or legal restrictions, ESET reserves the right to execute the End of Life process outside the minimal standard time duration13.
If you have any doubt regarding the level of support for a product(s) that you are using, contact ESET Technical Support.
