[KB3678] Is my ESET product supported? ESET End of Life policy (Home products)

Alert: Windows 10 version 2004 BSOD

[KB3678] Is my ESET product supported? ESET End of Life policy (Home products)

Issue

Check if your product is supported or up-to-date
List of supported and no longer supported ESET products
ESET End of Life Policy for home products

Which ESET product do I have and is it the latest version?

Click here to see ESET End of Life policy for Business products

Solution

Click the name of your product below to see the current level of support offered by ESET. Click here to see descriptions of the different levels of support.

ESET Smart Security Premium
ESET NOD32 Antivirus
ESET Internet Security
ESET Smart Security
ESET Cyber Security for Mac
ESET Cyber Security Pro for Mac
ESET Mobile Security for Android
ESET Mobile Security for Symbian
ESET Mobile Security for Windows Mobile
ESET Parental Control for Android
ESET Smart TV Security for Android TV
ESET NOD32 Antivirus for Linux Desktop

Support throughout the product lifecycle

The support for a major release product version starts with general availability (GA) and typically goes through these stages:

Full Support
Limited Support
Basic Support

When a new major release product version becomes generally available, the previous major release product version is switched from Full Support to Limited support. The Limited Support phase lasts until a second successor product becomes generally available. The original product then transitions to the final phase - Basic Support. At the end of the Basic Support stage, the project will reach its End of Life. Please note that this article outlines the standard process. Extended support may be available ona case-by-case basis.

Full Support	Availability of regular detection engine and modules updates Support for new operating systems and new versions of operating systems Confirmed problems and vulnerabilities addressed with patches and Service Releases Technical support is available
Limited Support	Availability of regular detection engine and modules updates Severe problems, such as when the product or its main functionality is not working or is causing an instability of the system or contains a major vulnerability, addressed with patches and Service Releases Technical support is available but not all bugs will be fixed No support of new versions of operating systems
Basic Support	Availability of regular detection engine updates Availability of modules updates is not guaranteed A product is no longer available for download from ESET download servers Technical support is no longer available, no bugs will be fixed
End of Life	Regular detection engine updates may continue but are not guaranteed. No technical support or patches are available for this version. Basic Support may continue but is not guaranteed.

Version	Major release of a specific family of one of the ESET products.
Release Date	Date when the major family (Version) of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Updated	Release date for Latest Build of a specific ESET product (blank if not available or similar as Release Date).
Status	Level of support currently provided.
Next Status	Expected next level of support.
Expected EOL	Expected End of Life.

Why upgrade?

Each new version of ESET products features many bugfixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Will my ESET product upgrade to the latest version automatically?

Compatibility with Operating systems is affected by the version of your ESET product. Visit our Knowledgebase article for more information regarding Windows 10.

ESET Smart Security Premium

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
13	22-Oct-19	13.1.21.0	2020-03-17	Full Support	Limited Support	TBA
12	23-Oct-18	12.2.30.0	2019-10-02	Full Support	Limited Support	Dec 2022
11	24-Oct-17	11.2.63.0	2018-09-11	Limited Support	Basic Support	Dec 2021
10	25-Oct-16	10.1.245.0	2018-05-17	Basic Support	End of Life	Dec 2020

ESET NOD32 Antivirus

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
13	22-Oct-19	13.1.21.0	2020-03-17	Full Support	Limited Support	TBA
12	23-Oct-18	12.2.30.0	2019-10-02	Full Support	Limited Support	Dec 2022
11	24-Oct-17	11.2.63.0	2018-09-11	Limited Support	Basic Support	Dec 2021
10	25-Oct-16	10.1.245.0	2018-05-17	Basic Support	End of Life	Dec 2020
9	13-Oct-15	9.0.429.2	2018-06-13	End of Life	End of Life	Dec 2019*
8	21-Oct-14	8.0.319.0		End of Life	End of Life	Oct 2018
7	8-Oct-13	7.0.325.0		End of Life	End of Life	Dec 2017
6	15-Jan-13	6.0.316.0		End of Life	End of Life	June 2017
5	13-Sep-11	5.2.15.0		End of Life	End of Life	Dec 2015
4	2-Mar-09	4.2.71.2		End of Life	End of Life	Dec 2015
3	5-Nov-07	3.0.695.0		End of Life	End of Life	Dec 2015
2	1-May-02	2.7		End of Life	End of Life	N/A

* Latest version that supports Windows XP operating system

ESET Internet Security

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
13	22-Oct-19	13.1.21.0	2020-03-17	Full Support	Limited Support	TBA
12	23-Oct-18	12.2.30.0	2019-10-02	Full Support	Limited Support	Dec 2022
11	24-Oct-17	11.2.63.0	2018-09-11	Limited Support	Basic Support	Dec 2021
10	25-Oct-16	10.1.245.0	2018-05-17	Basic Support	End of Life	Dec 2020

ESET Smart Security

ESET Smart Security is not available in version 11. ESET Smart Security has been replaced with the new solution - ESET Internet Security.

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
10	25-Oct-16	10.1.245.0	2018-05-17	Basic Support	End of Life	Dec 2020
9	13-Oct-15	9.0.429.2	2018-06-13	End of Life	End of Life	Dec 2019*
8	21-Oct-14	8.0.319.0		End of Life	End of Life	Oct 2018
7	8-Oct-13	7.0.325.0		End of Life	End of Life	Dec 2017
6	15-Jan-13	6.0.316.0		End of Life	End of Life	June 2017
5	13-Sep-11	5.2.15.0		End of Life	End of Life	Dec 2015
4	2-Mar-09	4.2.71.2		End of Life	End of Life	Dec 2015
3	5-Nov-07	3.0.695.0		End of Life	End of Life	Dec 2015

* Latest version that supports Windows XP operating system

ESET Cyber Security for Mac

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
6	19-Mar-14	6.8.300.0	2019-12-05	Full Support	Limited Support	TBA
5	30-Jan-13	5.0.115.0	2014-03-19	Limited Support	Basic Support	TBA
4.1	27-Jul-12	4.1.86.4		End of Life	End of Life
4	25-Oct-10	4.0.58		End of Life	End of Life

ESET Cyber Security Pro for Mac

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
6	19-Mar-14	6.8.300.0	2019-12-05	Full Support	Limited Support	TBA
5	30-Jan-13	5.0.115.0	2014-03-19	Limited Support	Basic Support	TBA

ESET Mobile Security for Android

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
5		5.4.7.0	2020-01-21	Full Support	Limited Support	TBA
4	14-March-18	4	2020-01-21	Full Support	Limited Support	TBA
3	15-May-14	3.9.20.0	2018-01-31	Basic Support	End of Life	TBA
2	6-Aug-13	2.0.868.0	2014-05-13	Basic Support	End of Life	TBA
1	20-Oct-11	1.0.288.152		End of Life	End of Life	Jan 2014

ESET Mobile Security for Symbian

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
1	2-Sep-10	1.3.2.0		End of Life	End of Life

ESET Mobile Security for Windows Mobile

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
1	2-Sep-10	1.3.1670.0		End of Life	End of Life

ESET Parental Control for Android

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
2	23-March-18	2.9.12.0		Full Support	Limited Support	TBA
1	18-Nov-15	1.7.0.0		Basic Support	End of Life	TBA

ESET Smart TV Security for Android TV

Version	Release Date	Updated	Status	Next Status	Expected EOL
1	21-Feb-18		Full Support	Limited Support	TBA

ESET NOD32 Antivirus for Linux Desktop

Version	Release Date	Latest Build	Updated	Status	Next Status	Expected EOL
4	12-Apr-11	4.0.93.0	2019-05-02	Limited Support	Basic Support	TBA

If you have any doubt regarding a level of support for a product(s) that you are using, please contact ESET Technical Support.

Last Updated: May 15, 2020