Click the name of your product below to see the current level of support offered by ESET. Click here to see descriptions of the different levels of support.

• ESET Smart Security Premium
• ESET NOD32 Antivirus
• ESET Internet Security
• ESET Smart Security
• ESET Cyber Security for Mac
• ESET Cyber Security Pro for Mac
• ESET Mobile Security for Android
• ESET Mobile Security for Symbian
• ESET Mobile Security for Windows Mobile
• ESET Parental Control for Android
• ESET Smart TV Security for Android TV
• ESET NOD32 Antivirus for Linux Desktop

Support throughout the product lifecycle

The support for a major release product version starts with general availability (GA) and typically goes through these stages:

1. Full Support
2. Limited Support
3. Basic Support

When a new major release product version becomes generally available, the previous major release product version is switched from Full Support to Limited support. The Limited Support phase lasts until a second successor product becomes generally available. The original product then transitions to the final phase - Basic Support. At the end of the Basic Support stage, the project will reach its End of Life. Please note that this article outlines the standard process. Extended support may be available ona case-by-case basis.

ESET Smart Security Premium

ESET NOD32 Antivirus

* Latest version that supports Windows XP operating system

ESET Internet Security

ESET Smart Security

ESET Smart Security is not available in version 11. ESET Smart Security has been replaced with the new solution - ESET Internet Security.

* Latest version that supports Windows XP operating system

ESET Cyber Security for Mac

ESET Cyber Security Pro for Mac

ESET Mobile Security for Android

ESET Mobile Security for Symbian

ESET Mobile Security for Windows Mobile

ESET Parental Control for Android

ESET Smart TV Security for Android TV

ESET NOD32 Antivirus for Linux Desktop

Standard EOL

Full Support

Until the release of the next major product (e.g. version 13.x or version 14.x).

Limited Support

+1 year after expiration of Full Support for the affected major product versions.

+2 months for free product.

End of Life

Immediately from the effective date, at least six months' notice of the affected version’s End of Life date.

Operating system support

ESET guarantees support only for the selected Windows operating system versions.

• ESET’s aims to offer support to at least the same operating system versions as supported by Microsoft.
• Latest Windows operating system – ESET guarantees the availability of a suitable ESET supported antivirus product version no later than one day before Microsoft’s official public release.

Exclusions to End of Life policy

• ESET is not obligated to offer support if hardware and/or software does not meet the minimum system requirements of the product, or the product/product version is no longer supported.
• If the user prefers an older version of an ESET product and requires technical support, the ESET Technical Support will ask to update the product first before assisting the user. (A user may not be able to upgrade to the latest available ESET product version with obsolete hardware or operating system version.)
• In the case of any serious incidents affecting the version during the unsupported phase, the user will be advised to upgrade to a supported version.
• Update to the latest version of a user’s product may be required during the support process.
• In the case of planned termination of the product:
  • ESET will provide at least one year’s notice of the affected product End of Life date.
  • A replacement version/product (if available) is communicated to customers using multiple channels.
  • If the newer version of the substitute is released after this decision, the end of the terminated product is counted down from that release date.
• In the case of planned feature termination, ESET will provide six months’ notice⁴
• In special cases when the functionality of ESET Windows products, services or features is negatively affected, or the security of the user is jeopardized by external factors such as operating system platform changes or legal restrictions, ESET reserves the right to execute the End of Life process outside the minimal standard time duration⁵

Standard EOL

Full Support

Until the release of the next major product (e.g. version 5.x or version 6.x).

Limited Support

+1 year after expiration of Full Support for the affected major product versions.

+2 months for free product.

End of Life

Immediately from the effective date, at least six months' notice of the affected version’s End of Life date.

ESET guarantees full support for the latest major version of Android’s ESET Mobile Security, ESET Smart TV Security and Parental Control products until a newer major version is released. (In the case of Google Play, upgrade to the latest supported version of the ESET product for the user’s Android version is offered automatically.)

Operating system support

• Select supported Android operating system versions at ESET’s discretion.⁶
• If a new Android operating system is going to be supported, ESET guarantees the availability of the suitable ESET antivirus or parental control product version no later than one day before Google’s official release.⁷
• Some feature functionalities are operating system version dependent.

Exclusions to End of Life policy

1. ESET is not obligated to offer support if hardware and/or software does not meet the minimum system requirements of the product, or the product/product version is no longer supported.
2. If the user prefers an older version of an ESET product and requires technical support, the ESET Technical Support will ask to update the product first before assisting the user. (A user may not be able to upgrade to the latest available ESET product version with obsolete hardware or operating system version.)
3. In the case of any serious incidents affecting the version in the unsupported phase, the user will be advised to upgrade to a supported version.
   • Update to the latest version of the user’s product may be required during the support process.
   • Users may not be able to upgrade to ESET’s latest available version with obsolete hardware or Android version.
   • Some features (e.g. Anti-Theft) are not available on tablets that do not support calling and messaging.
   • Dual SIM and rooted devices are not supported.
4. In the case of a planned termination of the product:
   • Compensation or substitution may be provided at ESET’s discretion.
   • If the newer version of the substitute is released after this decision, the end of the terminated product is counted down from that release date.
   • ESET will provide at least a one year notice of the affected product End of Life date.
5. In the case of a planned feature termination, ESET will provide 6 months’ notice.⁸
6. In special cases when the functionality of ESET Android products, services or features are negatively affected or the security of the user is jeopardized by external factors such as operating system platform changes, Google Play Store policy updates or other legal restrictions, ESET reserves the right to execute the End of Life process outside the minimal standard time duration⁹.

Standard EOL

Full Support

Until the release of the next major product (e.g. version 6.x or version 7.x).

Limited Support

+1 year after expiration of Full Support for the affected major product version.
+2 months for in case of free product.

End of version

Immediately from the effective date, at least six months' notice of the affected version’s End of Life date.

ESET guarantees full support for the most recent released version.

Operating system support

ESET guarantees support only for the last three major macOS versions (best effort). (Latest major macOS version – ESET guarantees the availability of a suitable ESET supporting antivirus product version no later than one day before Apple’s official public release.)

Exclusions to End of Life policy

1. ESET is not obliged to offer support if hardware and/or software does not meet the minimum system requirements of the product, or the product/product version is no longer supported.
2. If the user prefers an older version of an ESET product and requires technical support, the ESET Technical Support will ask to update the product first before assisting the user. (A user may not be able to upgrade to the latest available ESET product version with obsolete hardware or operating system version.)
3. In the case of any serious incidents affecting the version in the unsupported phase, the user will be advised to upgrade to a supported version.
4. Update to the latest version of the user’s product may be required during the support process.
5. In the case of a planned termination of the product:
   • Compensation or substitution may be provided at ESET’s discretion.
   • If the newer version of the substitute version/product is released after this decision, the end of the terminated product is counted down from that release date.
   • ESET will provide at least a one year notice of the affected product End of Life date.
6. In the case of a planned feature termination, ESET will provide six months notice
7. In special cases when the functionality of ESET Mac products, services or features is negatively affected, or the security of the user is jeopardized by external factors such as operating system platform changes or legal restrictions, ESET reserves the right to execute the End of Life process outside the minimal standard time duration¹⁰

Current Offering

Tools

ESET Online Scanner, ESET SysRescue, ESET AV Remover, ESET SysInspector, ESET Log Collector

Services

Current Offering

License Credentials Conversion, ESET Social Media Scanner

Standard EOL

Full Support

Until the release of the next major product (e.g. version 7.x or version 8.x)

Limited Support

Tools and Services do not have Limited support, except one year Limited support in the case of a planned paid tool/service termination.

End of Life

Immediately from the effective date; ESET will provide at least two months notice of End of Life date.

ESET only guarantees support of the latest release of ESET tools.

OS support

• Support of the latest operating system/version of operating system at ESET’s discretion.
• Compatibility with selected operating systems at ESET’s discretion.

Exclusions to End of Life policy

• Full Support is guaranteed at ESET’s discretion.
• In case of any serious incidents affecting the version in the unsupported phase, the user will be advised to upgrade to a supported version.
• In the case of a tool, an update to the latest version may be required during the support process.
• ESET will provide at least six months notice of the affected tool’s/service’s major version End of Life date.
• In case of a planned termination of the tool/service:
  • Compensation or substitution may be provided at ESET’s discretion.
  • ESET will provide at least a one year notice of the affected paid tool’s/service’s End of Life date (two months notice in case of free tools/services).
• In case of a planned feature termination, ESET will provide six months’ notice¹²
• In special cases when the functionality of ESET tools or services is negatively affected or security of the user is jeopardized by external factors such as operating system platform changes or legal restrictions, ESET reserves the right to execute the End of Life process outside the minimal standard time duration¹³.