Click here to see ESET End of Life policy for Business products
Executive summary | Versioning Rules | Support Levels | Product list | PDF Document
The purpose of this document is to introduce procedures regarding our product lifecycle, End of Life (EOL) policies, and product-related support policies. To ensure our customers have the best protection possible, we want to communicate the EOL process in a transparent and predictable way for everyone involved.
In this End of Life document, we have defined product categories and created support policies for each of them. We have retroactively applied new support policies to existing products and versions, while still honoring any prior commitments that we made to our customers. In order to maintain consistency, these policies will be strictly applied to all future releases.
We also present a template for how to approach our product versioning and have drafted new guidelines to follow.
ESET follows industry standards for product version numbering. See the example on how to read the individual numbers found in the product version:
Versioning explained
ESET Smart Security Premium version 14.0.22.0 means |
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14. Major version |
0. Minor version/Service release |
22. Build number/Patch level |
0 Additional differentiator |
ESET guarantees full support for the latest major versions and corresponding minor releases of these products:
Each of our products fits into a specific stage of the product lifecycle. To define a comprehensive End of Life policy, we have categorized them into the following groups:
Paid services and tools
ESET provides at least a one year notice of the upcoming planned termination date and one year of Limited Support.
Free services and tools
ESET provides at least two months' notice of the upcoming planned termination date with two months of Limited Support.
These are the general support levels for ESET products and services. For specific support levels of individual products and product versions, refer to their corresponding sections in the document.
![]() Full Support |
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![]() Limited Support |
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![]() End of Life |
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1 Applies to AV products
2 Support of older versions of the latest OS is not guaranteed
3 Planned termination of this functionality must be communicated to customers and the suggestion to update to the latest version must be displayed. If this is guaranteed, functionality must be terminated. Once it’s turned off, the whole product stops working, because the security of the user is jeopardized. If available, the latest version or substitute is offered
More details about ESET End of Life policy in PDF
Click the name of your product below to see the current level of support offered by ESET.
Until the release of the next major product (e.g. version 13.x or version 14.x).
+1 year after expiration of Full Support for the affected major product versions.
+2 months for free product.
Immediately from the effective date, at least six months' notice of the affected version’s End of Life date.
ESET guarantees support only for the selected Windows operating system versions.
Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Migration Path |
---|---|---|---|---|---|---|
14 | October 22, 2020 | 14.0.22.0 | ![]() |
Est. Q4 2021 | Est. Q4 2022 | Currently the latest version (SHA256) |
13 | October 22, 2019 | 13.2.18.0 | ![]() |
Ended (October 2020) |
Until October 2021 | ESET Smart Security Premium 14 |
12 | October 23, 2018 | 12.2.30.0 | ![]() |
Ended
(October 2019) |
Ended (October 2020) |
ESET Smart Security Premium 14 |
11 | February 12, 2018 | 11.2.63.0 | ![]() |
Ended (October 2018) |
Ended (October 2019) |
ESET Smart Security Premium 14 |
10 | October 25, 2016 | 10.1.245 | ![]() |
Ended (February 2018) |
Ended (February 2019) |
ESET Smart Security Premium 14 |
Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Migration Path |
---|---|---|---|---|---|---|
14 | October 22, 2020 | 14.0.21.0 | ![]() |
Est. Q4 2021 | Est. Q4 2022 | Currently the latest version (SHA256) |
13 | October 22, 2019 | 13.2.18.0 | ![]() |
Ended (October 2020) |
Until Oct, 2021 | ESET Internet Security 14 |
12 | October 23, 2018 | 12.2.30.0 | ![]() |
Ended (October 2019) |
Ended (October 2020) |
ESET Internet Security 14 |
11 | February 12, 2018 | 11.2.63.0 | ![]() |
Ended (October 2018) |
Ended (October 2019) |
ESET Internet Security 14 |
10 | October 25, 2016 | 10.1.245 | ![]() |
Ended (February 2018) |
Ended (February 2019) |
ESET Internet Security 14 |
Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Migration Path |
---|---|---|---|---|---|---|
14 | October 22, 2020 | 14.0.21.0 | ![]() |
Est. Q4 2021 | Est. Q4 2022 | Currently the latest version (SHA256) |
13 | October 22, 2019 | 13.2.18.0 | ![]() |
Ended (October 2020) |
Until Oct, 2021 | ESET NOD32 Antivirus 14 |
12 | October 23, 2018 | 12.2.30.0 | ![]() |
Ended (October 2019) |
Ended (October 2020) |
ESET NOD32 Antivirus 14 |
11 | February 12, 2018 | 11.2.63.0 | ![]() |
Ended (October 2018) |
Ended (October 2019) |
ESET NOD32 Antivirus 14 |
10 | October 25, 2016 | 10.1.245 | ![]() |
Ended (February 2018) |
Ended (February 2019) |
ESET NOD32 Antivirus 14 |
9 | January 13, 2016 | 9.0.429.6 | ![]() |
Ended | Ended | ESET NOD32 Antivirus 14 or Version 9.0.429 (Vista, XP) |
Version 8 and below - End of Life.
Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Migration Path |
---|---|---|---|---|---|---|
10 | October 25, 2016 | 10.1.245 | ![]() |
Ended (February 2018) |
Ended (February 2019) |
ESET Internet Security 14 |
9 | January 13, 2016 | 9.0.429.6 | ![]() |
Ended | Ended | ESET Internet Security 14 (SHA256) or Version 9.0.429 (Vista, XP) |
8 | October 15, 2014 | 8.0.319.0 | ![]() |
Ended | Ended | ESET Internet Security 14 (SHA256) or Version 9.0.429 (Vista, XP) |
Version 7 and below - End of Life.
Until the release of the next major product (e.g. version 5.x or version 6.x).
+1 year after expiration of Full Support for the affected major product versions.
+2 months for free product.
Immediately from the effective date, at least six months' notice of the affected version’s End of Life date.
ESET guarantees full support for the latest major version of Android’s ESET Mobile Security, ESET Smart TV Security and Parental Control products until a newer major version is released. (In the case of Google Play, upgrade to the latest supported version of the ESET product for the user’s Android version is offered automatically.)
6 Where technical changes do not limit the ESET application’s functionality and existing issues cannot be solved by application modification.
7 Best effort; in case of special customizations, the release date may be delayed compared to global releases.
8 In the case of paid products/tools/services.
9 Compensation or a substitute feature is provided at ESET’s discretion.
Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Migration Path |
---|---|---|---|---|---|---|
6 | August 2020 | 6.1.9 | ![]() |
Until version 7 release | Until version 7 release + 1 year | Currently the latest version |
5 | March 1, 2019 | 5.4.7.0 | ![]() |
Ended (August 2020) |
Until August 2021 | ESET Mobile Security 6 |
4 | March 14, 2018 | 4.3.11.0 | ![]() |
Ended (March 2019) |
Ended (March 2020) |
ESET Mobile Security 6 |
3 | May 15, 2014 | 3.9.20.0 | ![]() |
Ended (March 2018) |
Ended (March 2019) |
ESET Mobile Security 6 |
2 | August 6, 2013 | 2.0.868.0 | ![]() |
Ended (May 2014) |
Ended (May 2015) |
Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Migration Path |
---|---|---|---|---|---|---|
3 | October 21, 2020 | 3.0.9.0 | ![]() |
Until version 4 release | Until version 4 release + 1 year | Currently the latest version |
2 | April 4, 2018 | 2.9.15.0 | ![]() |
Ended (October 2020) |
Until October 2021 | ESET Parental Control 3 |
1 | November 15, 2015 | 1.8.12.0 | ![]() |
Ended (April 2018) |
Ended (April 2019) |
ESET Parental Control 3 |
Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Migration Path |
---|---|---|---|---|---|---|
1 | February 21, 2018 | 1.3.16.0 | ![]() |
Until version 2 release | Until version 2 release + 1 year | Currently the latest version |
Until the release of the next major product (e.g. version 6.x or version 7.x).
+1 year after expiration of Full Support for the affected major product version.
+2 months for in case of free product.
Immediately from the effective date, at least six months' notice of the affected version’s End of Life date.
ESET guarantees full support for the most recent released version.
ESET guarantees support only for the last three major macOS versions (best effort). (Latest major macOS version – ESET guarantees the availability of a suitable ESET supporting antivirus product version no later than one day before Apple’s official public release.)
Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Migration Path |
---|---|---|---|---|---|---|
6 | March 19, 2014 | 6.10.460.1 | ![]() |
Estimated GA of v7 | Estimated GA of v7 +1 Year | Currently the latest version |
5 | January 30, 2013 | 5.0.115.0 | ![]() |
Ended (March 2014) |
Ended (March 2015) |
ESET Cyber Security 6 |
4 | ![]() |
Ended | Ended | ESET Cyber Security 6 |
Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Migration Path |
---|---|---|---|---|---|---|
6 | March 19, 2014 | 6.10.460.1 | ![]() |
Estimated GA of v7 | Estimated GA of v7 +1 Year | Currently the latest version |
5 | January 30, 2013 | 5.0.115.0 | ![]() |
Ended (March 2014) |
Ended (March 2015) |
ESET Cyber Security Pro 6 |
4 | ![]() |
Ended | Ended | ESET Cyber Security Pro 6 |
Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Migration Path |
---|---|---|---|---|---|---|
4 | April 12, 2011 | 4.0.95.0 | ![]() |
Ended (Q1 2020) |
Est. Q4 2021 | Currently the latest version |
ESET Online Scanner, ESET SysRescue, ESET AV Remover, ESET SysInspector, ESET Log Collector
License Credentials Conversion, my.eset.com
Until the release of the next major product (e.g. version 7.x or version 8.x)
Tools and Services do not have Limited support, except one-year Limited Support in the case of a planned paid tool/service termination.
Immediately from the effective date; ESET will provide at least two months notice of the End of Life date.
ESET only guarantees the support of the latest release of ESET tools.
If you have any doubt regarding the level of support for a product(s) that you are using, contact ESET Technical Support.