[KB2788] Uninstall and reinstall your ESET home and small office product for Windows

Issue

  • Uninstall and reinstall your ESET home and small office product for Windows to resolve an issue you are experiencing
  • Upgrade your ESET product to the latest version

Solution

  1. Download the latest version of your ESET home and small office product for Windows
  2. Uninstall your existing ESET home and small office product for Windows
  3. Reinstall
  4. Troubleshooting

Integrate your ESET product with ESET HOME

A new feature connecting ESET Global eStore and ESET HOME enables you to manage your subscription right after purchase by logging in to your ESET HOME account. You can download your home or small office product for Windows directly from ESET HOME. After installing the product, it will be already activated with the purchased subscription.

Read more about the ESET security product integration with ESET HOME.

I. Download the latest version of your ESET home and small office product for Windows

Download ESET product from ESET HOME

We recommend downloading your ESET home or small office product directly from ESET HOME.

ESET Safe Server

ESET Safe Server cannot be purchased as a standalone product. You need to purchase ESET Small Office Security subscription and then you can download ESET Safe Server from ESET HOME.

Alternatively, you can download the appropriate ESET home or small office product for Windows using the download links below:

Product name Download link
ESET NOD32 Antivirus Download
ESET Internet Security Download
ESET Smart Security Premium Download
ESET Security Ultimate Download
ESET Small Business Security Download

II. Uninstall your existing ESET home and small office product for Windows

  1. See the uninstallation instructions for ESET home and small office product for Windows.

  2. After completing uninstallation, restart your computer.


III. Reinstall

Have your ESET Activation key available

After you uninstall and reinstall your product, you must type or copy/paste your Activation key to complete the activation and restore protection.

  1. Navigate to the saved installation file (see section I). Double-click the file to open ESET Live Installer.

  2. Follow the on-screen instructions to install and activate your ESET home and small office product for Windows. See the illustrated instructions on ESET home and small office product for Windows installation.


IV. Troubleshooting

If you cannot install your ESET product after uninstalling it, you may need to run the ESET Uninstaller tool. Uninstall using the ESET Uninstaller tool and then attempt to install your ESET product again.

Need further assistance? Contact ESET Technical Support.