[KB2289] Uninstall ESET manually using the ESET uninstaller tool
Issue
- You have used the ESET Start Menu uninstaller and continue to have problems uninstalling or reinstalling your ESET product
- Your ESET product remains active after uninstallation
- Uninstallation fails
- The ESET uninstaller tool should not be used on Microsoft Azure/Amazon VMs because the tool must be run on the machine when in safe mode. Microsoft Azure/Amazon VMs do not have RDP connectivity when in safe mode therefore they lock up when restarting in safe mode.
I am a Mac user Details
*You are not required to purchase an additional license to reinstall your ESET product. Your existing license remains functional for the duration of your subscription regardless of how many times you remove or install the product on the computer to which it is registered.
What's new in version 8.0.9.0 of the ESET Uninstaller tool?
- Windows 10 RS3 compatibility
- Unable to run ESET uninstaller in Normal mode
What's new in version 8.0.5.0 of the ESET Uninstaller tool?
- Support for ESET Mail Security for Microsoft Exchange (6.x)
- Support for ESET Mail Security for IBM Domino (6.x)
- Support for ESET Security for SharePoint Server (6.x)
- Support for ESET File Security (6.x)
- Support for ESET Remote Administrator 6.x components: ERA Agent, Server, MDM, Proxy, RD Sensor
- Full name of products are now shown when asked which product to uninstall
- 45 registry keys now removed that were left over previously
- ESET Uninstaller will only run in Safe Mode
- Compatibility with ESET Endpoint Encryption (formerly DESlock) drivers
What's new in version 7.0.7.0 of the ESET Uninstaller tool?
- Latest version that supports the following operating systems: Windows Vista, Home Server, XP, Windows Server 2003 R2, 2003, 2000
- Support for Windows 10
- Support for ESET NOD32 Antivirus 9.x and ESET Smart Security 9.x
What's new in version 7.0.3.0 of the ESET Uninstaller tool?
- Support for ESET Endpoint products version 6.x
What's new in version 7.0.1.0 of the ESET Uninstaller tool?
- Support for ESET NOD32 Antivirus 8.x and ESET Smart Security 8.x
Solution
- I have Windows 7, Windows 8, Windows Server 2008 R2, 2012, 2012 R2
- I have Windows 10
- I have Windows Vista, Home Server, XP, Server 2003 R2, 2003, 2000
Windows 7, Windows 8, Windows Server 2008 R2, 2012, 2012 R2
- Download the ESET Uninstaller and save it to your Desktop.
- Restart your computer in Safe Mode.
- In Safe Mode, double-click the installer file you saved to your Desktop in step 1 to run ESET Uninstaller tool. If you want to use the Advanced user commands below, open an Administrative command prompt first and then change to the Desktop directory.
- Read the warning and type y to confirm.
Figure 1-1
- Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press the Enter key.
Figure 1-2
If you are not running Windows in Safe Mode, you will receive an error message. Complete step 2 above and then run the ESET Uninstaller while in Safe Mode.
Figure 1-3
- Verify that you are uninstalling the correct ESET product from operating system and type y to confirm.
Figure 1-4
- Once the ESET Uninstaller tool has finished running, press any key to exit (or type q and then press any key) and then restart your computer in Normal Mode.
The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.
Figure 1-5
- Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, delete the ehdrv driver using device manager and then repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.
Windows 10
- Download the ESET Uninstaller and save it to your Desktop.
- Uninstall the Epfw NDIS LightWeight Filter:
- Press the Windows key
+ r to open a Run dialog, type ncpa.cpl into the blank field and then click OK.
- Right-click your network adapter (select Wireless network connection) and select Properties from the drop-down menu.
- Select Epfw NDIS LightWeight Filter and click Uninstall. Click Yes at the prompt; uninstallation may take several minutes.
Figure 2-1
- Right-click the Start icon, select Command Prompt (Admin) from the context menu and click Yes at the prompt.
Figure 2-2
-
In the command prompt window type
cd/Users/youruser/Desktopand press Enter. (Replace youruser with the user name on your computer. In the example below, "ESET" is the user name.) To launch the ESET Uninstaller utility, typeESETUninstaller.exeand press Enter.
- Read the warning and type y to confirm.
Figure 2-3
- Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter
Figure 2-4
If you are not running Windows in Safe Mode, you will receive an error message. Complete step 3 above and then run the ESET Uninstaller while in Safe Mode.
Figure 2-5
- Verify that you are uninstalling the correct ESET product from the correct operating system and type y to confirm.
Figure 2-6
- Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in Normal Mode.
-
The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.
-
Figure 2-7
- Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, delete the ehdrv driver using device manager and then repeat the steps above to run the ESET Uninstaller application again. Since ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.
Windows Vista, Home Server, XP, Windows Server 2003 R2, 2003, 2000
- Download ESET Uninstaller (legacy version 7.0.7.0) and save it to your Desktop.
- Restart your computer in Safe Mode.
- Double-click the ESETUninstaller icon on your Desktop.
- Read the warning and type y to confirm.
Figure 3-1
- Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter.
Figure 3-2
If you are not running Windows in Safe Mode, you will receive an error message. Complete step 2 above and then run the ESET Uninstaller in Safe Mode.
Figure 3-3
- Type y to confirm your selection.
Figure 3-4
- Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in Normal Mode.
- The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.
Figure 3-5
- Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.
