[KB3244] Uninstall ESET Cyber Security or ESET Cyber Security Pro

Issue

  • You want to uninstall ESET Cyber Security or ESET Cyber Security Pro
  • You receive the error message "Uninstall Failed" when upgrading to a later version of ESET Cyber Security or ESET Cyber Security Pro

Details


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To install or upgrade to the latest version of ESET Cyber Security or ESET Cyber Security Pro, verify you have macOS Sierra (10.12) or later installed.


Solution

  1. Click Finder Applications. Right-click ESET Cyber Security or ESET Cyber Security Pro and click Show Package Contents.

    Figure 1-1
  2. Expand Contents → Helpers and then double-click Uninstaller.app.

    Figure 1-2
  3. Click Uninstall in the ESET Cyber Security Setup Pro window. You may be asked to use your password to continue with the uninstallation.

    Figure 1-3
  4. Click OK to allow ESET Cyber Security Pro to control the Finder.app for the uninstallation.

    Figure 1-4
  5. Click Continue to remove system extensions.

    Figure 1-5
  6. Use touch ID or a password to move the ESET Cyber Security's .app file to the Bin.

    Figure 1-6
  7. Click Close in the Uninstallation completed successfully window.

    Figure 1-7
  8. Your ESET product should be completely removed from your computer.
About upgrading

If you are upgrading from ESET Cyber Security to a later version of ESET Cyber Security or ESET Cyber Security Pro, follow the instructions to download, install and activate ESET Cyber Security or ESET Cyber Security Pro.

Contact ESET Technical Support.