[KB3237] Download, install and activate ESET Cyber Security or ESET Cyber Security Pro

Issues

Solution

Install version 7 of ESET Cyber Security

  1. Uninstall any previously installed antivirus software on your system.

  2. Download version 7 of ESET Cyber Security and double-click the appropriate installer file to begin the installation.

  3. Double-click the Install ESET Cyber Security icon.

    Figure 1-1
  4. Click Continue.

    Figure 1-2
  5. Click System requirements to review the system requirements. Click Continue.

    Figure 1-3
  6. Click Continue. In the dialog window, click Agree.

    Figure 1-4
  7. Click Install.

    Figure 1-5
  8. When prompted, confirm the action by typing your administrator Password or using a Touch ID, and click Install Software.

  9. The installation may take a few minutes to complete. When The installation was successful screen displays, click Close.

    Notification windows may overlay The installation was successful window

    After the installation, notification windows may overlay The installation was successful window. Move the windows to the side, close the installer and continue.

    Figure 1-6
  10. Click Continue.

    Figure 1-7
  11. Click Enable All and Continue.

    Figure 1-8
  12. After the installation, you will receive System Extension Blocked system notification. Allow system extensions for your ESET product for Mac.

  13. After allowing system extensions, you need to allow your ESET product to add proxy configurations for ESET Web and Email Protection to work. This option is required by Apple to increase your protection. Click Allow.

    Figure 1-9
  14. After allowing system extensions, you will receive Your computer is not protected notification from your ESET macOS product. You need to allow your ESET product access to user-protected data to receive full protection. Allow full disk access for your ESET product for macOS.

  15. Click Activate with a License Key.

    Figure 1-10
  16. In the License Key field, type or copy/paste your License Key and click Activate. If the activation window does not open automatically, in the menu bar, click the ESET logo or  icon. Select Open ESET Cyber Security or ESET Cyber Security Pro and click Activate.

    If you do not have a License Key or did not receive an email with license information following your purchase, you can retrieve your license information.

    Figure 1-11
  17. In the Allow Notification window, follow the steps to allow notifications by either clicking Allow on the system notification or clicking Open System Preferences and enabling Allow Notifications toggle. When the notifications are allowed, click Continue.

    Figure 1-12
  18. Click Done.

    Figure 1-12

Install version 6 of ESET Cyber Security Pro

Installation from the .pkg file requires internet access

During installation and the first startup of your ESET products for macOS installed from the .pkg file, it is necessary to have internet access on your mac to allow Apple to verify ESET kernel extensions notarization.

  1. Uninstall any previously installed antivirus software on your system.

  2. Download version 6 of ESET Cyber Security Pro and double-click the appropriate installer file to begin the installation.

  3. Double-click the Install icon.

    Figure 2-1
  4. Click Allow to launch the Installation Wizard.

    Figure 2-2
  5. Click Continue.

    Figure 2-3
  6. Click Continue.

    Figure 2-4
  7. Click Continue Agree.

    Figure 2-5
  8. Click Continue. We recommend you install the latest version if you are notified one is available.

    Figure 2-6
  9. Select an Installation mode and click Continue.

    Figure 2-7
  10. Select your preference for ESET LiveGrid and click Continue.

    Figure 2-8
  11. Select your Potentially Unwanted Applications preference and click Continue.

    Figure 2-9
  12. Click Install.

    Figure 2-10
  13. When prompted, type your administrator Name and Password and click Install Software.

  14. The installation may take a few minutes to complete. When The installation was successful screen displays, click Close.

    System Extension Blocked notification

    After the installation, System Extension Blocked notification windows may overlay The installation was successful window. Move the windows to the side, close the installer and continue.

    Figure 2-11
  15. After the installation, you will receive System Extension Blocked system notification. Allow system extensions for your ESET product for Mac.

  16. After allowing system extensions, you need to allow your ESET product to add proxy configurations for Web access protection to work. Click Allow. This option is required by Apple to increase your protection.

    Figure 2-12
  17. After allowing system extensions, you will receive Your computer is not protected notification from your ESET product. You need to allow your ESET product access to user protected data to receive full protection. Allow full disk access for your ESET product for macOS.

  18. In the License Key field, type or copy/paste your License Key and click Activate. If the activation window does not open automatically, in the menu bar, click the  or  icon. Select Open ESET Cyber Security or ESET Cyber Security Pro and click Activate.

    If you do not have a License Key or did not receive an email with license information following your purchase, you can retrieve your license information.

    Figure 2-14
  19. If your credentials were entered correctly, you will see the Activation was successful screen. Click Done to complete your activation. Your product will now automatically begin downloading the latest modules update.

  20. In the New network connection detected window, select the check box next to Remember network, select your preferred Profile from the drop-down menu and click OK.

    If you are performing this installation in an office or home environment on a secure network, select Home or Office. Only select Public if you are traveling with your client computer and ESET Cyber Security Pro detects a new network.

Figure 2-15