[KB3237] Download, install and activate ESET Cyber Security or ESET Cyber Security Pro

Issues

Solution

Video Tutorial

  1. Uninstall any previously installed antivirus software on your system.
Installation from the .pkg file

During installation and the first startup of your ESET products for macOS installed from the .pkg file, it is necessary to have internet access on your mac to allow Apple to verify ESET kernel extensions notarization.

  1. If you have a CD, insert it into your computer (if the installation does not begin automatically, double-click the ESET disc icon on your desktop).

To install the latest version of ESET Cyber Security or ESET Cyber Security Pro without a CD:

Double-click the appropriate installer file below to begin installation:

To install version 6.8 of ESET Cyber Security or ESET Cyber Security Pro without a CD:
macOS 10.11 and earlier users must use version 6.8 Visit our End of Life policy page to view product support levels

Double-click the appropriate installer file below to begin installation:

  1. The install package will appear in your Downloads folder or the default folder set by your browser. Click the file to open it.

    If you inserted a CD in step 2, the ESET Cyber Security or ESET Cyber Security Pro window will open automatically. Double-click English.

  2. Double-click the Install icon.
Figure 1-1
  1. Click Allow to launch the Installation Wizard.
Figure 1-2
  1. Read the Introduction and click Continue.
Figure 1-3
  1. Review the System requirements and click Continue.
Figure 1-4
  1. To continue, read the ESET Software License Agreement and click Continue Agree if you agree.
Figure 1-5
  1. In the Version Check window, click Continue. We highly recommend you install the latest version if you are notified one is available.
Figure 1-6
  1. Select an Installation mode and click Continue.
Figure 1-7
  1. Select your preference for ESET LiveGrid and click Continue.
Figure 1-8
  1. Select your Potentially Unwanted Applications preference and click Continue.
Figure 1-9
  1. Click Install.
Figure 1-10
  1. When prompted, enter your administrator Name and Password and click Install Software.
  1. The installation may take a few minutes to complete. When the Installation was successful screen displays, click Close.
System Extension Blocked notification

After the installation, System Extension Blocked notification windows may overlay the Installation was successful window. Move the windows to the side, close the installer and continue.

Figure 1-11
  1. After the installation on macOS 10.13 and later, you will receive System Extension Blocked system notification and Your computer is not protected notification from your ESET product. See Allow system extensions and Allow full disk access to configure your ESET product properly.
  1. After the installation and system configuration is complete, the activation window will open automatically. If you are using macOS 11 Big Sur, you will be informed about unsupported functionality. Some functionalities in ESET products for macOS 11 Big Sur will be added in future versions. Click Close to continue.
Figure 1-12
  1. In the License Key field, type or copy/paste your License Key and click Activate. Make sure you enter the License Key exactly as it appears and include the hyphens. If you copy/paste be sure you do not accidentally select additional space around the text. If you have a CD, type your Activation Key (printed on the label) into the blank field. Be sure to include hyphens. If the activation window does not open automatically, in the menu bar, click the  or  icon in the menu bar. Select Open ESET Cyber Security or ESET Cyber Security Pro and click Activate.

    Click here if you do not have a License Key or did not receive an email with license info following your purchase.
Figure 1-13
  1. If your credentials were entered incorrectly, you will see the Activation was successful screen. Click Done to complete your activation. Your product will now automatically begin downloading the latest modules-update.
  1. Cyber Security Pro users only: In the New network connection detected window, select the check box next to Remember network, select your preferred Profile from the drop-down menu and click OK.
    If you are performing this installation in an office or home environment on a secure network, click Home or Office. Only select Public if you are traveling with your client computer and ESET Cyber Security Pro detects a new network.
Figure 1-14

Allow system extensions on your mac

  1. Click Open Security Preferences in mac OS window or Open System Preferences in ESET product window.
Figure 2-1
  1. Click the lock icon at the bottom left to allow changes to be made.
Figure 2-2
  1. Click Allow next to System software from application "ESET Cyber security" was blocked from loading.

    Allow button disabled

    Physical access to the computer is required to allow the kernel extensions. The Allow button will be disabled if you are remotely accessing the computer.

Figure 2-3

Allow your ESET product access to user protected data on your mac

After the first installation on macOS 10.14, you need to allow your ESET product to access to user protected data in order to receive full protection.

  1. Click Open System Preferences.
Figure 3-1
  1. Select the Full Disk Access option.
Figure 3-2
  1. Click the Lock icon so that you can make changes.
Figure 3-3
  1. Check the checkbox next to ESET Cyber Security Pro and ESET Real-time System Protection
Figure 3-4
  1. Click Start Again in ESET product notification to restart ESET product, restart your ESET product manually or reset your computer.
Figure 3-5