Issue
- You do not have an ESET HOME account
- You already have an ESET HOME account
- You did not follow the link from the email after purchasing your ESET subscription
Solution
You do not have an ESET HOME account
Follow the steps below if you have purchased a subscription from ESET Global eStore and do not have an ESET HOME account.
Navigate to ESET Global eStore and choose the ESET security product you want to purchase. Complete the purchase process.
You will be redirected to Thank you for your order page with the details for your order. Read the download & installation instructions in the What's next? section on the right side of the screen or log in to ESET HOME account if you already have an account.
Figure 1-1 Open the email you just received from ESET Global eStore, read the instructions below the Get Started button and click Get Started.
Figure 1-2 You will be redirected to ESET HOME web page, where you will be prompted to create a new account. Click Continue with email. Alternatively, you can use a Google account or Apple ID to create your ESET HOME account.
Figure 1-3 Type in the password for your ESET HOME account. Select your country from the Country drop-down menu and select the check box for receiving special offers, useful support, and product information. Click Create account and log in.
Figure 1-4 The purchased subscription has already been added to your ESET HOME account. In the Devices section, you can click Protect device to protect the device you are currently using or another device.
Figure 1-5
You already have an ESET HOME account
Follow the steps below if you have purchased a subscription from ESET Global eStore and you already have an ESET HOME account.
Navigate to ESET Global eStore and choose the ESET Windows or macOS home product you want to purchase. Complete the purchasing process.
You will be redirected to Thank you page with the details for your order. In the What's next? section on the right side of the screen, click Login to ESET HOME.
Figure 2-1 If you are purchasing to renew, upgrade, or downgrade your subscription, in the What's next section, click ESET HOME to log in to an ESET HOME account.
You will be redirected to ESET HOME login web page. Type your email and password and click Log in, or use your Google or Apple account to log in to your ESET HOME account.
Figure 2-2 In the Devices section on the right side of the screen, click Protect device to download the ESET security product installer.
Figure 2-3 You can choose to protect the device you are currently using or to protect another device:
Click Protect this device → Continue.
Figure 2-4 Select the available subscription you want to use and click Continue.
Figure 2-5 View the activation instructions and click Download protection.
Figure 2-6 When the download is completed, run the installer and follow the Installation Wizard.
Click Protect another device → Continue.
Figure 2-7 You can get the ESET product installer via email, activate the protection and manage the security of all devices by yourself, or you can share your subscription with someone else:
Click Get a software installer via email → Continue.
Figure 2-8 Choose an operating system and click Continue. Operating systems are available according to the subscriptions you have added to your ESET HOME account.
Figure 2-9 Select the available subscription you want to use and click Continue.
Figure 2-10 Type or copy/paste an email address accessible from the device you want to protect and click Send protection.
Figure 2-11 Review the activation steps and click Got it.
Figure 2-12 Open the email you just received and click Download product to download the ESET product to the chosen device.
Figure 2-13 - Run the installer and follow the Installation Wizard.
Click Share protection with a friend → Continue.
Figure 2-14 Select the available subscription you want to use and click Continue.
Figure 2-15 Select how many devices you want to protect by clicking the plus (+) or minus (-) buttons. Type or copy/paste the email address where you want to send the protection and click Share subscription.
Figure 2-16 The person with whom you shared the subscription needs to open the email they just received from ESET Global eStore, download the installer from the email to their device and run the installer to install the ESET security product.
After the successful installation, your ESET security product is activated with the subscription you purchased from the ESET Global eStore.
You did not follow the link from the subscription email
If you have not used the link in the email or just created a new ESET HOME account, you will see the Welcome to ESET HOME screen. Click Get started.
Figure 3-1 You can either add a subscription and download the ESET security product, purchase a subscription, or download a free trial of an ESET security product:
Click Add a subscription & download protection → Continue.
Figure 3-2 Copy/paste in your Activation key and click Add subscription.
Figure 3-3 Repeat this procedure to add more subscriptions.
Click Buy a subscription → Continue.
Figure 3-3 You will be redirected to ESET Global eStore.
Choose the ESET security product you want to purchase and follow the on-site instructions to complete the purchasing process.
The new subscription will be automatically added to your ESET HOME account.
Click Download a free trial → Continue.
Figure 3-4 Select an operating system and click Continue.
Figure 3-5 You can download trial protection to your device, or you can send the download link for trial protection via email:
- Click Download protection to download the installer for a free trial of ESET security product to your device.
- Type or copy/paste the email in the Email field and click Send email to send the installer download link via email.
If you have added a subscription to your ESET HOME account, you can now manage your subscriptions and protected devices using ESET HOME. In the Devices section, you can click Protect device to protect the device you are currently using or another device.
Figure 3-7
