[KB5547] Uninstall your ESET home product in Windows 10 and later (15.x–16.x)


  • You receive error code 2502 or 2503 while uninstalling ESET Windows home products on Windows 10
Error code 2502 or 2503

You can resolve this error using Microsoft's System File Checker.



  1. Press the Windows key + R on your keyboard, type control panel in the Open field and click OK.

    Figure 1-1
  2. Confirm that Category is selected next to View by and click Uninstall a program.

    Figure 1-2
  3. Double-click your ESET product to open the Setup Wizard. Click Next to start the wizard. 

    Figure 1-3
  4. If you have a system settings password or a Parental Control password, type or copy/paste it into the Password field and click Next.

    Figure 1-5
Lost settings password

If you set the settings password and do not know the password, use the ESET unlock tool before uninstalling.

  1. Click Remove → Remove.

    ESET Uninstall Survey

    Version 16.2 and later users can complete the ESET Uninstall Survey. Your feedback is extremely valuable to us and will help us provide a better experience for our customers. All data will remain strictly confidential and will be used in accordance with our Privacy Policy.

    Figure 1-6
  2. If you need to reinstall your ESET product, see Download and install ESET Smart Security Premium