[KB570] Renew your ESET subscription

• Your ESET subscription is expiring or has expired
• You are having difficulty renewing your subscription
• Before you proceed
• Renew your ESET subscription
• Special cases/troubleshooting

• You can renew your ESET Windows home or small business product subscription up to two years after the purchase. This period may differ based on the country where you purchased your ESET subscription.
• Manage auto-renewal settings for your ESET subscriptions
• Manage account and credit card information for your ESET subscriptions
• You will need your Activation key or Public ID

Renew your ESET subscription

The renewal process differs based on the country where you bought your ESET subscription.

1. Log in to your ESET HOME account and follow the process below to renew your subscription.

   1. In the Subscriptions section, click All subscriptions.

   2. Below the chosen subscription you want to upgrade, click Open subscription.

   3. Click the Renew icon next to Manage subscription.

   4. You will be redirected to the ESET eStore.
      
      

   Alternatively, log in to the ESET eStore directly using your Activation key or Public ID.

2. Click Extend to renew your subscription.

   

3. Adjust the number of devices you want to protect and the validity. Your renewal price will be prorated based on volume discounts.

   • If you want to renew your current subscription, click Update now.
   • If you want to renew your subscription, but you also want to upgrade to a higher protection tier, click Upgrade now. Read more about subscription upgrades.
     
     

   

4. Review your renewal information. In this step, you can still adjust the number of devices and the validity, and you can enable or disable the Auto-renewal. You can also upgrade your subscription to a higher protection tier or add additional protection, if available. Click Continue.

   

5. Follow the on-screen instructions and complete your purchase. Your renewed subscription is automatically updated, and no further action is needed. However, in some cases, manual re-entry of the Activation key may be required.

Special cases/troubleshooting

See the subscription FAQ (home and small office users).

Subscription not eligible for renewal

Check the expiration date of your subscription. If it has been more than two years (730 days) since your ESET subscription expired, your subscription is not eligible for renewal and you need to purchase new ESET subscription.

The new expiration date is not displaying after a renewal

Read more about the issue with the new expiration date not displaying after renewing a subscription.

Update account and credit card information

See how to manage account and credit card information for your ESET subscriptions.

Subscription suspended

Resolve the notification about a suspended subscription via payment information update.

Subscription upgrade

Existing customers can upgrade ESET subscription to a higher protection level.

Lost subscription

If you cannot find your subscription information, visit the Lost ESET subscription page.