Issue

• You received a "Suspended license" notification in your ESET Home product
• Update payment details from ESET HOME if you purchased your license from ESET Global eStore (GeS)
• Update payment details from ESET HOME if you purchased your license other than from ESET Global eStore (GeS)
• Update payment details from ESET HOME if you have a subscription license
• Update payment details from your ESET Home product
  

Solution

Update payment details from ESET HOME if you purchased your license from ESET Global eStore (GeS)

1. Log in to your ESET HOME account.

2. In the Licenses section, click Show all licenses.

3. Click Open license below the chosen license.

4. Next to Manage License, click the Change payment details icon.

   

1. Log in to your ESET HOME account.

2. In the Licenses section, click Show all licenses.

3. Click Open license below the chosen license.

4. Next to Manage License, click the Manage subscription icon.

   

Update payment details from your ESET Home product

Users cannot activate an ESET Home product with a suspended license

The suspended license is marked with a red "The license is suspended" notification. If you are choosing the license for activation of your ESET Home product, you are not able to select the license that is suspended.

Click Manage license in the suspended license field and proceed with updating your payment details according to your license type (see the previous sections in this article).

1. Open the main program window of your ESET Windows product.

2. Click ESET Home Account and click Open ESET HOME to manage your licenses. If you are not connected to your ESET HOME account, follow these instructions.
   
   If you do not have an ESET HOME account, follow these instructions to create it.

   

3. Log in to your ESET HOME account and proceed with updating your payment details according to your license type (see the previous sections in this article).