[KB8331] Resolve the "Subscription suspended" notification via payment details update in ESET HOME and ESET home and small office products

• Resolve the "Subscription suspended" notification in ESET home and small office products
• Update payment details from ESET HOME if you purchased your subscription from ESET Global eStore (GeS)
• Update payment details from ESET HOME if you purchased your subscription other than from ESET Global eStore (GeS)
• Update payment details from ESET HOME if you have an Auto-renewal subscription
• Update payment details from your ESET product
  
  

Solution

Update payment details from ESET HOME if you purchased your subscription from ESET Global eStore (GeS)

1. Log in to your ESET HOME account.

2. Click Subscriptions.

   

3. Click Open subscription below the suspended subscription.

   

4. Under Subscription options, click Manage payment details. You will be redirected to the page where you can update your payment details.

   

1. Log in to your ESET HOME account.

2. Click Subscriptions.

   

3. Click Open subscription below the suspended subscription.

   

4. Under Subscription options, click Manage auto-renewal. You will be redirected to the page where you can update your payment details.

   

Update payment details from your ESET product

ESET products cannot be activated with a suspended subscription

If you are selecting a subscription for activation of your ESET product, you cannot select a suspended subscription. A suspended subscription is marked with a red "The subscription is suspended" notification.

Click Manage subscription for the suspended subscription, then update your payment details based to your subscription type (see the previous sections in this article).

1. Open the main program window of your ESET Windows home or small office product.

2. Click ESET HOME account and click Open ESET HOME to manage your subscriptions.

   

3. In the browser window, log in to your ESET HOME account. If you do not have an account, follow these instructions to create one.

4. Update your payment details according to your subscription type:

• • Update payment details from ESET HOME if you purchased your subscription from ESET Global eStore (GeS)
  • Update payment details from ESET HOME if you purchased your subscription other than from ESET Global eStore (GeS)
  • Update payment details from ESET HOME if you have an Auto-renewal subscription