[KB6205] Manage auto-renewal settings for your ESET subscriptions
Issue
- Auto-renewal activation
- What is the auto-renewal agreement?
- Activate auto-renewal for earlier ESET products
- Turn off auto-renewal
- Update your ESET eStore account information
- Update your credit card information
- Will I receive a notification before ESET renewals my subscription?
- How do I manage auto-renewal settings in ESET HOME?
- Support resources
- eStore by country
Details
Click to expand
ESET auto-renewal ensures that your ESET subscriptions and products are always updated, providing continuous year-round protection. We handle the billing ad renewal for you using auto-renewal.
Auto-renewal has the following terms:
- At the end of your subscription period, your subscription will automatically be renewed using the payment details currently on file and standard subscription pricing.
- We will inform you about auto-renewal 30 days before your renewal date (for annual subscriptions).
- Following your successful auto-renewal, we will email you the transaction details and invoice.
- Auto-renewal is continuous unless disabled via the ESET eStore.
Solution
Auto-renewal activation
Auto-renewal is activated by default if you recently purchased from the ESET eStore. See how to disable automatic renewal.
To view or change auto-renewal settings for your subscriptions, you need to verify your email address on the ESET eStore.
What is the auto-renewal agreement?
The auto-renewal agreement is available on the ESET eStore cart page and will be emailed to you after submitting your order.
Can I activate auto-renewal for my earlier ESET products?
Yes, you can activate auto-renewal for any home product subscriptions purchased from the ESET eStore if the subscription does not expire within the next 10 days.
How do I disable auto-renewal?
Anytime you purchase, you can opt out of auto-renewal from your ESET eStore page.
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Log in to ESET eStore using your Username or Subscription ID.
Figure 2-1 -
Click Subscription Management in the top left corner of the web page.
Figure 2-2 -
Click Verify with your email. You cannot turn off the Auto-renewal without verification.
Figure 2-3 -
Click Send. The authentication link will be sent to your email address.
Figure 2-4 -
Open the verification email and click Verify email.
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On the eStore web page in the Payment details section, click the toggle next to Auto-renewal to disable the feature.
Figure 2-5 -
The auto-renewal dialog window will notify you about the action. Select the check box next to Do not renewal my subscription automatically. I prefer to renewal my subscription manually when it expires and click Save settings.
Figure 2-6 -
Click OK to confirm the opt-out of auto-renewal.
Figure 2-7
Update ESET eStore account information
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Log in to ESET eStore using your username or subscription ID.
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Click Edit contact details to change your information in the respective sections. You need to verify your email address before making any changes.
Figure 3-1
Update your credit card information
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Log in to ESET eStore using your username or subscription ID.
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Click Subscription Management in the top left corner of the web page.
Figure 4-1 -
Click Verify with your email. You cannot turn off the Auto-renewal without verification.
Figure 4-2 -
Click Send. The authentication link will be sent to your email address.
Figure 4-3
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Open the verification email and click Verify email.
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Click Edit in the Payment details section.
Figure 4-4 -
In the Change payment method section, you can change the payment method. Select Credit/debit card and click Edit to change the credit card information.
Figure 4-5 -
In the Card Details section, type the credit card details into respective fields and click Confirm.
Figure 4-6 -
You will be notified that auto-renewal has been turned on. Click OK. See how to turn off automatic renewal.
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Next to the Billing in the Payment details, you can see a notification that the update of your payment details is being processed.
Figure 4-7 -
When you log in to ESET eStore next time, you can see the updated credit card information.
Figure 4-8
Will I receive a notification before ESET renewals my subscription?
Yes. Before your security subscription expires, ESET will email you that your subscription will be automatically renewed using the auto-renewal details we have on file. To change your auto-renewal settings, see the sections above.
Manage auto-renewal settings in ESET HOME
For details on how to manage auto-renewal settings in ESET HOME, view our Online Help topic.
Support resources
See the ESET Subscription FAQ for additional questions about ESET product subscriptions.
Contact ESET Technical Support.
eStore by country
To manage your ESET subscription settings, click the appropriate country link.
