[KB6205] Manage auto-renew settings for your ESET licenses
Issue
- Automatic renewal
- What is the auto-renew agreement?
- Activate auto-renew for earlier ESET products
- Turn off auto-renew
- Update your ESET eStore account information
- Update your credit card information
- Will I receive a notification before ESET renews my license?
- How do I manage auto-renewal settings in ESET HOME?
- Support resources
Details
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ESET auto-renew ensures that your ESET licenses and products are always up to date, providing continuous year-round protection. We handle the billing ad renewal for you using auto-renew.
Auto-renew has the following terms:
- At the end of your license period, your license will automatically be renewed using the payment details currently on file and standard subscription pricing.
- We will inform you about upcoming auto-renewal and renewal 30 days before your renewal date (for annual subscriptions).
- Following your successful auto-renewal, we will email you the transaction details and invoice.
- Auto-renew is continuous unless turned off via the ESET eStore.
Solution
Automatic Renewal
Auto-renew is activated by default if you recently purchased from the ESET eStore. See how to turn off automatic renewal.
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To view or change auto-renew settings for your licenses, you need to verify your email address on the ESET eStore.
What is the auto-renew agreement?
The auto-renewal agreement is available on the ESET eStore cart page and will be emailed to you after submitting your order.
Can I activate auto-renew for my earlier ESET products?
Yes, you can activate auto-renew for any home product licenses purchased from the ESET eStore if the license does not expire within the next 10 days.
How do I turn off auto-renew?
Anytime you purchase, you can opt out of auto-renew from your ESET eStore page.
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Log in to ESET eStore using your Username or License ID.
Figure 2-1 -
Click License Management in the top left corner of the web page.
Figure 2-2 -
Click Verify with your email. You cannot turn off the Auto-Renew without verification.
Figure 2-3 -
Click Send. The authentication link will be sent to your email address.
Figure 2-4 -
Open the verification email and click Verify email.
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On the eStore web page in the Payment details section, click the slider bar next to Auto-Renew to turn off the auto-renew feature.
Figure 2-5 -
The auto-renew dialog window will notify you about the action. Select the check box next to Do not renew my license automatically. I prefer to renew my license manually when it expires. and click Save settings.
Figure 2-6 -
Click OK to confirm the opt-out of auto-renew.
Figure 2-7
Update ESET eStore account information
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Log in to ESET eStore using your Username or License ID.
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Click Edit contact details to change your information in the respective sections. You need to verify your email address before making any changes.
Figure 3-1
Update your credit card information
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Log in to ESET eStore using your Username or License ID.
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Click License Management in the top left corner of the web page.
Figure 4-1 -
Click Verify with your email. You cannot turn off the Auto-Renew without verification.
Figure 4-2 -
Click Send. The authentication link will be sent to your email address.
Figure 4-3
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Open the verification email and click Verify email.
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Click Edit in the Payment details section.
Figure 4-4 -
In the Change payment method section, you can change the payment method. Select Credit/debit card and click Edit to change the credit card information.
Figure 4-5 -
In the Card Details section, type the credit card details into respective fields and click Confirm.
Figure 4-6 -
You will be notified that auto-renew has been turned on. Click OK. See how to turn off automatic renewal.
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Next to the Billing in the Payment details, you can see a notification that the update of your payment details is being processed.
Figure 4-7 -
When you log in to ESET eStore next time, you can see the updated credit card information.
Figure 4-8
Will I receive a notification before ESET renews my license?
Yes. Before your security license expires, ESET will email you that your license will be automatically renewed using the auto-renew details we have on file. To change your auto-renew settings, see the sections above.
Manage auto-renewal settings in ESET HOME
For details on how to manage auto-renewal settings in ESET HOME, view our Online Help topic.
Support resources
See the ESET Licensing FAQ for additional questions about ESET product licensing.
Contact ESET Technical Support.
