ERA Agent (6.x)
ERA Server (6.x)
ERA Proxy (6.x)
To uninstall ESET Remote Administrator components, you should first run the ERA All-in-one installer that you used during ERA installation and select Uninstall Remote Administrator components. See the following Online Help topic for more information:
sc delete EraAgentSvc
sc delete EraServerSvc
sc delete EraProxySvc
C:\Program Files\ESETRemoteAdministrator\Agent
C:\ProgramData\ESET\RemoteAdministrator\Agent
The directory ProgramData
is hidden by default, you may need to enable Show hidden files under Control Panel → Folder Options → View.
regedit
(press the Windows key + R, type regedit
and click OK), navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\ESET\RemoteAdministrator
and delete the appropriate registry key of the component you want to uninstall.wmic
(recommended)WMIC Product WHERE 'Name LIKE “ESET%Agent”' GET Name, IdentifyingNumber
IdentifyingNumber
from the response for next steps, where you use it as UUID. Continue with Remove matching registry entries.regedit
look for string according to the product you want to uninstall (first click on the "Computer" icon in the Registry Editor window and then press Ctrl + F, as seen on the Figure 1)786A20824144DB1449FA500C3A98D88D
F9CA8E30D2213F845B3D8CD400830207
6BBB27714D4D80B49B1A3516C272C035
Figure 1
Click the image to view larger in new window
0C152732BE4C9304C928EF074263969D
.
Figure 2
Click the image to view larger in new window
Reverse first 8 characters 0C152732
→ 237251C0
Reverse next 4 characters BE4C
→ C4EB
Reverse next 4 characters 9304
→ 4039
Reverse next 2 characters C9
→ 9C
Reverse next 2 characters 28
→ 82
Reverse next 2 characters EF
→ FE
Reverse next 2 characters 07
→ 70
Reverse next 2 characters 42
→ 24
Reverse next 2 characters 63
→ 36
Reverse next 2 characters 96
→ 69
Reverse next 2 characters 9D
→ D9
In the end, add the dashes so the value looks like: 237251C0-C4EB-4039-9C82-FE70243669D9
This is your Product Code. Keep both the UUID and your Product Code in a text file so it can be used in next steps.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\UFH\ARP
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
Figure 3
Click the image to view larger in new window
In the two registry keys mentioned above, you have to look for your Product Code. Inside, delete only the value with Product Code (the right side of the Registry Editor, right-click on the value and click Delete, as seen in Figure 4). Never delete these keys.
Figure 4
Click the image to view larger in new window
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
Find the sub-key with your Product Code and delete that subkey, as seen in Figure 5.
Figure 5
Click the image to view larger in new window
The ERA component should now be uninstalled.
If you are still unable to resolve your issue, email ESET Technical Support.