[KB2289] Manually uninstall your ESET product using the ESET Uninstaller tool (Windows)

Issue

You have uninstalled your ESET application for Windows, but you are not able to reinstall it
Your ESET application for Windows remains active after uninstallation
Your uninstallation of the ESET application for Windows fails

Details

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You are not required to purchase an additional subscription to reinstall your ESET application. Your existing subscription remains active for the duration of your subscription, regardless of how many times you remove or install ESET applications on your device.

To use advanced ESET Uninstaller commands, open the command prompt as an administrator in the folder where you saved the ESETUninstaller.exe file. To view a list of all available commands for ESET Uninstaller, type ESETUninstaller.exe /help and press the Enter key.

If you are removing ESET applications from bootable media, you will be asked if you want to remove ESET files from each available partition separately
/mode=offline specifies the uninstallation mode for CD and USB drives
/mode=online specifies hard disks. You may rarely need to use the /mode=online parameter to force the ESET application file deletions if ESET Uninstaller does not detect your bootable media automatically
/force removes all present ESET applications and components without being prompted; run the uninstaller with the /force parameter
Sometimes, ESET Uninstaller must be launched by typing ESETUninstaller.exe /reinst into the command line and pressing the Enter key. ESET Uninstaller will prompt you if the switch is necessary

If you are prompted to use the ESETUninstaller.exe /reinst command, your Network Interface settings will reset.

Solution

Related solutions: macOS users

Export your settings

Before using ESET Uninstaller, export all ESET application settings. Your settings will not be restored automatically when you reinstall the ESET application.

Back up network adapter settings

After using ESET Uninstaller, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

Before running ESET Uninstaller: Open an administrative command prompt and type the following command to back up your network adapter settings:
```
netsh -c interface dump > C:\NetworkSettings.txt
```
When the uninstallation is complete, reinstall your network adapter drivers if necessary, and then open an administrative command prompt and type the following command to restore your network adapter settings:
```
netsh -f C:\NetworkSettings.txt
```

Download ESET Uninstaller and save it to your computer.
Restart your computer in Safe Mode.

Start Windows in Safe Mode to run ESET Uninstaller

You must start Windows in Safe Mode to run ESET Uninstaller. If you start Windows in Normal Mode, ESET Uninstaller will not proceed:

Microsoft account with OneDrive enabled

If you are logged in to your Microsoft account and attempt to start ESET Uninstaller from your Desktop, you may receive a "This file cannot be accessed by the system" error message.

To resolve this issue, move the ESET Uninstaller file from your Desktop to a different folder on your disk that is not synced with OneDrive.

Access Safe Mode on Microsoft Azure or Amazon Virtual Machines

Microsoft Azure

Use Serial Console to access Safe Mode on your Virtual Machines.

Amazon Virtual Machines

Use the Special Admin Console to access Safe Mode on your Virtual Machines.
In Safe Mode, double-click the installer file you saved to your computer in step one to run ESET Uninstaller.
Read the warning and type y to confirm.
Review the items listed under Installed ESET products. Type the number that corresponds to the ESET installation that should be uninstalled and press the Enter key.
Verify that you are uninstalling the correct ESET application from the operating system and type y to confirm.
When ESET Uninstaller uninstalls the application, press any key to exit.
Run ESET Uninstaller again and verify that the application is no longer listed under Installed ESET products.
Restart your computer in Normal Mode. ESET Uninstaller creates a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUninstaller.exe file) for future reference.
Click the appropriate link below to reinstall your ESET application.