[KB2388] My License Key is not working


Obtain your License Key. If you do not know your license key, request to have your License Key emailed to you.

Use the License Key generated for you and sent to the email address you provided while registering/purchasing a license.:

  • License Key example: XXXX-XXXX-XXXX-XXXX-XXXX
  • Copy/paste your License Key into the activation screen. Do not copy any extra blank spaces.

If you cannot copy/paste, type your License Key EXACTLY as it is written:

  • The hyphens in the License Key are necessary.
  • The License Key is twenty characters long.
  • A big '0' is the number zero (0), and a little 'o' is the lowercase letter o.

If your License Key still does not work: