[KB2388] My Activation Key is not working


Obtain your Activation Key. If you do not know your subscription key, request to have your Activation Key emailed to you.

Use the Activation Key generated for you and sent to the email address you provided while registering/purchasing a subscription.

  • Activation Key example: XXXX-XXXX-XXXX-XXXX-XXXX
  • Copy/paste your Activation Key into the activation screen. Do not copy any extra blank spaces.

If you cannot copy/paste, type your Activation Key EXACTLY as it is written:

  • The hyphens in the Activation Key are necessary.
  • The Activation Key is twenty characters long.
  • A big '0' is the number zero (0), and a little 'o' is the lowercase letter o.

If your Activation Key still does not work: