[KB2792] Activate my ESET Windows home product using my Username, Password, or License Key



Your ESET home product is updated at least once a day with new virus detections and occasional program component upgrades. These updates will fail if your product has not been activated using a License Key.


Android users | macOS Users

I have a License Key: My product is version 10 and later

Video Tutorial

After installing, you will automatically be prompted to enter your License Key to activate your product. If you skipped this step, or your product is still not activated, follow the steps below:

  1. Open your Windows ESET product. If your product is not activated, your main window will be red:

Figure 1-1
  1. Click Help and support Change License.

Figure 1-2
  1. Click Use a purchased License Key. This step is not present in Version 10 ESET products.
    Version 10.x: Skip to step 4.
    Enter a License Key using License Manager:

    For information on how to enter your license key using License Manager, click here.

    Figure 1-3
  1. Type or copy/paste your ESET-issued License Key into the License Key field and then click Continue. Make sure you enter the License Key exactly as it appears and include the hyphens. If you copy/paste be sure you don't accidentally select additional space around the text. Click here if you lost your License Key.
    Version 10.x: Type or copy/paste your ESET-issued License Key into the License Key field, click Activate, and then skip to step 6.

    Figure 1-4
  1. Click Activate.

    Figure 1-5
  1. Click Done. You have successfully activated your product.

    Figure 1-6

If activation fails with an error, see I received an activation error while installing my ESET product—what does it mean?

I have a Username and Password: My product is version 8.x and earlier

A new version has been released

A new version of ESET Windows home products have been released. We highly recommend that you upgrade to the latest version.

  • Remember: ESET Windows home products version 9 and later use a License Key for activation. What is a License Key?

Video Tutorial

  1. Locate your ESET-issued Username and Password, which you should have received by email after purchase or first activation of your product. If you cannot locate your Username and Password, visit the Lost License Page to have them resent.
  1. Open your Windows ESET product.
  1. Press Ctrl + U to open the Username and Password setup window.

Press the Control key (Ctrl) and the U key to enter your Username and Password

Figure 2-1

  1. Enter your Username and Password into the appropriate fields. If your ESET settings are password-protected, you will be required to enter your settings password before reaching the screen pictured in Figure 2-2.

    Usernames and Passwords

    Remember to enter your Username and Password exactly as they are written:

    • The username and password are case sensitive
    • The hyphen in the username is necessary
    • The password is ten characters long and all lowercase
    • If you are copying and pasting, make sure you don't select an extra blank space
    • We do not use the letter L in passwords (use the number one (1) instead)
    • A big '0' is the number zero (0); a little 'o' is the lowercase letter o

    I forgot my Username and Password

If you cut and paste your Username and Password make sure not to select an extra blank space

Figure 2-2

  1. Click UpdateUpdate now (make sure you are connected to the Internet).

    Figure 2-3

  1. If you were successful, your ESET product will automatically begin downloading the latest virus signature database update. When the update is complete, a "Virus signature database successfully updated to version" notification will appear.

    If the update fails or you receive the notification "Update information is not consistent", repeat steps 2-5.

Figure 2-4

Enter your activation key (8.x and earlier CD products only)

  1. Locate your activation key, which is printed on the box that your ESET product came in.

  2. Open your Windows ESET product.

  3. Click Activate product in the Home window.

    Figure 3-1

  1. Select Activate using an Activation Key and click Next.

Figure 3-2

  1. In the Activate using an Activation Key window, fill out all of the required fields. When you are finished, click Activate.

    Figure 3-3

  1. Click Finish once activation is complete.

Figure 3-4