[KB2792] Activate my ESET Windows home product using my Username, Password, or License Key

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[KB2792] Activate my ESET Windows home product using my Username, Password, or License Key

Issue

"Product not activated" - Why does my protection status change color and what does each color mean?
"Update information is not consistent"
Invalid username and password
Modules updates fail
Product activation fails
Enter License Key
Enter Username and Password

Details

Your ESET home product is updated at least once a day with new virus detections and occasional program component upgrades. These updates will fail if your product has not been activated using a License Key.

Solution

Android users | macOS Users

After installing, you will automatically be prompted to enter your License Key to activate your product. If you skipped this step, or your product is still not activated, follow the steps below:

Open your Windows ESET product. If your product is not activated, your main window will be red:

Click Help and support → Change License.

Click Use a purchased License Key.

Enter a License Key using License Manager:

For information on how to enter your license key using License Manager, click here.

Type or copy/paste your ESET-issued License Key into the License Key field and then click Continue. Make sure you enter the License Key exactly as it appears and include the hyphens. If you copy/paste be sure you don't accidentally select additional space around the text. Click here if you lost your License Key.

Click Activate.

Click Done. You have successfully activated your product.

If activation fails with an error, see I received an activation error while installing my ESET product—what does it mean?

Last Updated: Jan 22, 2021