[KB2792] Activate my ESET Windows home product using the license key (14.x–15.x)
Issue
- "Product not activated"—Why does my protection status change color and what does each color mean?
- You receive the error "Update information is not consistent"
- Invalid username and password
- Modules updates fail
- Product activation fails
- Type or copy/paste in a License Key
Details
Click to expand
Your ESET home product is updated at least once a day with new virus detections and occasional program component upgrades. These updates will fail if your product has not been activated using a License Key.
Solution
If you did not add a license key during installation, or your ESET product is still not activated, follow the steps below:
-
When the product activation screen appears, click Use a purchased License Key.
Figure 1-1
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Type or copy/paste your ESET-issued License Key into the License Key field and click Continue. Make sure to type the License Key exactly as it appears, including the hyphens. If you copy/paste the license, ensure that you do not accidentally select additional space around the text.
Figure 1-2 -
Click Activate.
Figure 1-3 -
Click Done. You have successfully activated your product.
Figure 1-4
I received an activation error while installing my ESET product—what does it mean?
