[KB2792] Activate my ESET Windows home product using the license key (15.x–16.x)
Issue
- "Product not activated"—Why does my protection status change color and what does each color mean?
- You receive the error "Update information is not consistent"
- Invalid username and password
- Modules updates fail
- Product activation fails
- Type or copy/paste in a License Key
Details
Click to expand
Your ESET home product is updated at least daily with new virus detections and occasional program component upgrades. These updates will fail if your product is not activated using a License Key.
Solution
If you did not add a license key during installation, or your ESET product is still not activated, follow the steps below:
-
When the product activation screen appears, click Use a purchased License Key.
Figure 1-1
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Type or copy/paste your ESET-issued License Key into the License Key field and click Continue. Make sure to type the License Key exactly as it is, including the hyphens. If you copy/paste the license, ensure that you do not accidentally select additional space around the text.
Figure 1-2 -
Click Activate.
Figure 1-3 -
Click Done. You have successfully activated your product.
Figure 1-4
Did you receive an activation error while installing my ESET product?
