Issue
- Activate your ESET product using the activation key
- Troubleshooting
- You receive the error "Update information is not consistent"
- Modules updates fail
- Product activation fails
Details
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Your ESET Windows home and small office product is updated at least daily with new virus detections and occasional program component upgrades. These updates will fail if your product is not activated by an activation key.
Solution
Activate using the activation key
-
When the product activation screen appears, click Use a purchased activation key.
Figure 1-1 -
Type or copy/paste your ESET-issued activation key into the Activation key field and click Continue. Ensure you type the activation key exactly as it is, including the hyphens. If you copy/paste the activation key, ensure you do not select additional space around the text. If you do not have your activation key, recover your subscription information.
Figure 1-2 -
Click Activate.
Figure 1-3 -
Click Done.
Figure 1-4
