Issue
- How to use ESET Log Collector
- See more information about ESET Log Collector
Solution
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After the tool has finished downloading, double-click it to run the tool.
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Click I Accept to accept the End User License Agreement (EULA).
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The Collection profile defaults to Default. You can change the Collection profile as directed by Technical Support. Read more about the Collection Profile options in Online Help.
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From the ESET logs collection drop-down menu, select Original binary from disk.
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Click Browse next to Save archive as, specify the location where you want to save archive files and then click Save (the archive filename is already pre-defined).
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Click Collect. The collection might take some time to complete. The Operation Log window will display what operation is currently in progress.
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The "All files have been collected and archived" message will display when the collection is finished. This means that the collection was successful, and the archive file (for example,
emsx_logs.zip
) is saved in the location specified in step 5.If you already have a case open with ESET Technical Support, you can submit the log files as an email attachment when you respond to ESET. If you do not have a case open, contact ESET Technical Support.