If you are experiencing issues with ESET products running on Linux machines, ESET Technical Support may ask you to run the info_get.command
and send them the logs to further troubleshoot your issue.
To run this command, follow the steps below:
Use an application (for example, Putty) to Secure Shell (SSH) into the affected machine and log in as root.
Use the following command to download ESET Log Collector:
wget
https://help.eset.com/eset_tools/info_get.command.zip
Use the following command to unpack the zip file:
unzip info_get.command.zip
?
Run the following command:
chmod +x info_get.command
?
Then run the following command:
./info_get.command
After the logs have been collected you will see a message directing you to send the generated customer_info.zip
or customer_info.tgz
file to technical support. This file will be located on your desktop. Attach the file to an email reply to ESET technical support.
You must have an open case to receive support from ESET Technical Support.