If you are experiencing issues with ESET products running on Linux machines, ESET Technical Support may ask you to run the
info_get.command and send them the logs to further troubleshoot your issue.
To run this command, follow the steps below:
Use an application (for example, Putty) to Secure Shell (SSH) into the affected machine and log in as root.
Use the following command to download ESET Log Collector:
Use the following command to unpack the zip file:
Run the following command:
chmod +x info_get.command
Then run the following command:
After the logs have been collected you will see a message directing you to send the generated
customer_info.tgz file to technical support. This file will be located on your desktop. Attach the file to an email reply to ESET technical support.
You must have an open case to receive support from ESET Technical Support.