[KB2213] Transfer ESET home or small office product to a new computer or mobile device

Issue

Solution

1. Uninstall any non-ESET antivirus software on your new computer or mobile device. Identify the antivirus product installed on your new computer or device (if any) and uninstall it using one of the uninstallers from one of the following Knowledgebase articles: 

   • Windows users: Uninstallers (removal tools) for common antivirus software for Windows.
   •  Mac users: Uninstallers (removal tools) for common antivirus software for macOS.
     
     
2. Uninstall ESET from your old computer or mobile device. Click the link for your ESET product to view a Knowledgebase article with step-by-step instructions:
   

   Your old device is not working

   If your old device is not working, disconnect the device from your subscription via ESET HOME.

   • Uninstall my ESET home or small office product for Windows
   • Uninstall or reinstall ESET Cyber Security or ESET Cyber Security Pro (macOS)
   • Uninstall ESET Mobile Security for Android
     
     

3. Install your ESET product on your new computer or mobile device.

   Click the link for your ESET product to view a Knowledgebase article with step-by-step instructions:

   • ESET home and small office products for Windows
   • ESET Cyber Security for macOS
   • ESET Mobile Security for Android