[KB3239] How do I uninstall or reinstall ESET Cyber Security or ESET Cyber Security Pro?
Issue
- Uninstall your ESET product for macOS
- Uninstall your ESET product using the installation .dmg file
- You receive the error message "Uninstall Failed" when upgrading to a later version of ESET Cyber Security or ESET Cyber Security Pro
To view instructions for an operating system other than macOS, choose the appropriate operating system below:
Solution
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Click Finder
→ Applications. Right-click ESET Cyber Security or ESET Cyber Security Pro and click Show Package Contents.
Figure 1-1 -
Expand Contents → Helpers and then double-click Uninstaller.
Figure 1-2 -
Click Uninstall in the ESET Cyber Security Setup window. You may be asked to use your password to continue with the uninstallation.
Figure 1-3 -
Click OK to allow ESET Cyber Security to control the Finder.app for the uninstallation.
Figure 1-4 -
You may be prompted to confirm the removal of system extensions. Click Continue to remove system extensions.
Figure 1-5 -
Use touch ID or a password if you want to move the ESET Cyber Security installation file to the Bin.
Figure 1-6 -
Click Close in the Uninstallation completed successfully window.
Figure 1-7 - Your ESET product should be completely removed from your computer.
Reinstall ESET Cyber Security or ESET Cyber Security Pro. For illustrated instructions, see the appropriate Knowledgebase article below:
- How do I install and Activate ESET Cyber Security?
- How do I install and Activate ESET Cyber Security Pro?
Uninstall your ESET product using the ESET Cyber Security .dmg
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Open the install package.
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If you do not have the install package, you can download the install package from the Home Downloads page.
Figure 2-1 -
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Double-click the Uninstall icon and follow the on-screen instructions to uninstall ESET Cyber Security.
Figure 2-2
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Click Close to exit the uninstaller.
Figure 2-3
