[KB2997] Download and install ESET Mobile Security for Android (7.x–8.x)
Issue
- Download and install ESET Mobile Security for Android from Google Play
Details
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Before installing ESET Mobile Security for Android:
- Google Play: To download ESET Mobile Security from Google Play, you must have a Google Play account. Your Google Play license purchase will allow you to download and install ESET Mobile Security for Android, ESET Parental Control, or ESET Smart TV security on up to 5 separate devices using the same account email.
- ESET.com: You can purchase ESET Mobile Security license from ESET.com. Licenses purchased through ESET.com will allow installation on a single Android or Kindle Device.
- ESET HOME: You can download ESET Mobile Security for Android from ESET HOME and automatically connect to your ESET HOME account. You also have other options for connecting to ESET HOME during the installation.
- Tablet users: ESET Mobile Security functions differently on tablets.
Solution
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You have several options for downloading ESET Mobile Security for Android:
- Use ESET HOME mobile app to download ESET Mobile Security for Android and have it automatically associated with your ESET HOME account.
- On your Android device, open the Google Play app and search for ESET Mobile Security. You can also use your computer to visit the Google Play store and trigger your product to download to your device remotely.
- Use your Android device to scan the QR code below using a camera or QR-scanning app. You will be redirected to Google Play app.
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Figure 1-1 -
Wait for the installation to finish and tap Open.
Figure 1-2 -
Select your desired country and language and tap Next. By tapping Next, you agree to End User License Agreement and acknowledge Privacy Policy.
Figure 1-3 -
Tap the check boxes to select your preferences for ESET LiveGrid, analytics, marketing data, and ESET news and tap Next. Optionally, tap Allow all if you want to select all check boxes and continue.
Figure 1-4 -
Tap See more options to view all options for logging into ESET HOME. If you do not have an account, we recommend creating one, as it is required for the Anti-Theft feature and will help you manage your licenses. Follow the on-screen instructions to log in to ESET HOME. If you skip this step, you can connect your device to ESET HOME later.
- Tap Continue with Google to sign in using your Google account connected to your ESET HOME account.
- Tap Create account or log in to create an ESET HOME account or log in directly.
- Tap Continue with Apple to sign in using your Apple ID connected to your ESET HOME account.
- Tap Scan QR code to generate a QR code in ESET HOME and scan it with your device to connect it to ESET HOME.
Figure 1-5
Connect to ESET HOME automatically
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On your Android device, navigate to ESET HOME mobile app and log in.
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Tap Protect device.
Figure 2-1 -
Verify that Protect this device is selected and tap Continue.
Figure 2-2 -
Select the license that you want to use to activate ESET Mobile Security and tap Continue.
Figure 2-3 - Tap Download protection.
Figure 2-4 -
You will be redirected to Google Play. Tap Install.
Figure 2-5 - When the installation is complete, tap Continue.
Figure 2-6 -
Follow steps 4-5 as described in the Installation Wizard.
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You will be informed that your device will be protected by ESET Mobile Security and managed by your ESET HOME account. Tap Continue.
Figure 2-7 -
You will be prompted to create a nickname for your device to identify it in ESET HOME. Type in the nickname and tap Next.
Figure 2-8 -
When your license is verified, Activation successful will be displayed. Tap Continue.
Figure 2-9 -
Continue to Allow access settings.
Connect to ESET HOME via your Google account
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Tap Continue with Google.
Figure 3-1 -
Select your Google account.
Figure 3-2 -
You will be prompted to create a nickname for your device to identify it in ESET HOME. Type in the nickname and tap Next.
Figure 3-3 -
If you have a suitable license in your ESET HOME, you can use this license to activate ESET Mobile Security. Select the license and tap Activate.
Figure 3-4 -
When your license is verified, Activation successful will be displayed. Tap Continue.
Figure 3-5 -
Continue to Allow access settings.
Connect to ESET HOME via a QR code
Complete these steps on your ESET HOME app device
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Open the ESET HOME app on a different device and log in.
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Tap the Menu icon and tap Scan a QR code.
Figure 4-1 -
Tap Scan a QR code.
Figure 4-2
Complete these steps on your ESET Mobile Security device
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On the device you are installing the ESET Mobile Security, tap Scan QR code to generate a QR code.
Figure 4-3 -
Use your device with ESET HOME app to scan this QR code from your ESET Mobile Security Device.
Figure 4-4 -
If you have a suitable license in your ESET HOME, you can use this license to activate ESET Mobile Security. Select the license and tap Activate.
Figure 4-5 -
When verification of your license is completed, Activation successful will be displayed. Tap Continue.
Figure 4-6 -
Continue to Allow access settings.
Connect to ESET HOME account directly
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Tap Create account or log in.
Figure 5-1 -
Tap Log in.
Figure 5-2 -
Type in your email and password and tap Log in.
Figure 5-3 -
You will be prompted to create a nickname for your device to identify it in ESET HOME. Type in the nickname and tap Next.
Figure 5-4 -
If you have a suitable license in your ESET HOME, you can use this license to activate ESET Mobile Security. Select the license and tap Activate.
Figure 5-5 -
When verification of your license is completed, Activation successful will be displayed. Tap Continue.
Figure 5-6 -
Continue to Allow access settings.
Create a new ESET HOME account
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Tap Create account or log in.
Figure 6-1 -
Type your email and password into the respective fields and tap Create account.
After creating an account, you will receive a verification email. Navigate to the email and tap the verification link to finish creating the account.
Figure 6-2 -
You will be prompted to create a nickname for your device to identify it in ESET HOME. Type in the nickname and tap Next.
Figure 6-3 -
When verification of your license is completed, Activation successful will be displayed. Tap Continue.
Figure 5-6 -
Continue to Allow access settings.
Continue without logging in to ESET HOME
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Tap Skip.
Figure 7-1 -
Tap Select your email address, select the email address to use with ESET Mobile Security and tap OK.
If you want to use a different address, select Add account, tap OK and select the email address you want to use.
Figure 7-2 -
Activation successful will be displayed. To use Premium features, you must add a valid license to activate ESET Mobile Security Premium. Tap Continue.
Figure 7-3 -
Continue to Allow access settings.
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The next steps are dependent on the version of Android on your device.
Android 10 and earlier
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Review the information, tap Continue in the Allow access screen and tap Allow. If you do not tap Allow, your installation will not continue. If you receive the "Screen overlay detected" message, you must resolve the permissions settings issue to close the Setup Wizard.
Figure 8-1 -
Tap Start first scan.
Figure 8-2 -
When the installation is completed, you will see "You are now protected" status.
If you have purchased a license, you can activate the premium features in ESET Mobile Security for Android anytime.
Figure 8-3
Android 11 and later
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Tap Continue and tap the toggle next to Allow access to manage all files to enable it.
Figure 9-1 -
Tap Start first scan.
Figure 9-2 -
When the installation is completed, you will see "You are now protected" status.
If you have purchased a license, you can activate the premium features in ESET Mobile Security for Android anytime.
Figure 9-3
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