[KB2997] Download and install ESET Mobile Security for Android

Issue


Details

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Before installing ESET Mobile Security

Finished installation but still need to activate?

Click here to view activation instructions


Solution

Download ESET Mobile Security for Android from Google Play

  1. Using your Android device, open the Google Play app and search for ESET Mobile Security. You can also visit the Google Play store using your computer and trigger your product to download to your device remotely.

  2. Tap Install.

Figure 1-1
  1. Tap Open when the installation is complete.

Figure 1-2
  1. Select your desired country and language and tap Next. By tapping Next, you agree to the terms of the End User License Agreement.

Figure 1-3
  1. Select your preference for ESET LiveGrid, the Customer Experience Improvement Program and ESET news and then tap Next.

Figure 1-4
  1. Tap Select your email address.

Figure 1-5
  1. Tap or add the email account that is associated with your ESET HOME account and then tap OK. Click here if your email is not associated with your ESET HOME account

Figure 1-6
  1. Tap Continue with email. Alternatively, you can log in with your Google or Apple ID, scan a QR code, or skip.

Figure 1-7
  1. Type the email and password associated with your ESET HOME account and tap Log in.

Figure 1-8

If you do not have an ESET HOME account, but you already have a license, tap I already have a license and proceed to step 12.

Figure 1-9

Optionally, tap Next and tap 30 Days Free to start a 30-day free trial subscription by using your Google Play subscription, or you can tap Skip, then proceed to step 14.

Purchase a license to use premium features

Premium features including Anti-Theft, Call Filter, Security Audit, Anti-Phishing, App Lock, Connected Home Monitor, Payment Protection and Remote Wipe are only available to users with a paid license. Click here for instructions to upgrade to premium.

Figure 1-10
  1. If you are logged in with your ESET HOME account, type a nickname for the device and tap Next.

Figure 1-11
  1. Tap a license that will be used to activate the product and then tap Activate.

Figure 1-12
  1. Type the License Key (hyphens are added automatically) into the field and tap Activate.

Figure 1-13
  1. When verification of your license is completed, Activation successful will be displayed. Tap Finish to close the window.

Figure 1-14

Android 10 and earlier users
  1. Review the information, tap Continue in the Allow access screen and then tap Allow. If you do not tap Allow, your installation will not continue. If you receive the "Screen overlay detected" message, you must resolve the permissions settings issue to close the Setup Wizard.

Figure 1-15
  1. After the installation completes, you will see the following screen. You are now protected. If you have purchased a license, you can activate the premium features in ESET Mobile Security for Android anytime.

Figure 1-16

Android 11 and later users
  1. Tap Continue.

    Figure 1-17

     

  2. Tap ESET Mobile Security.

    Figure 1-18

     

  3. Tap the slider bar next to Allow access to all files.

    Figure 1-19

     

  4. The Start-up Wizard is complete. Tap Start first scan.

    Figure 1-20

     


SMS Features

 To access features that use SMS services in ESET Mobile Security downloaded from Google Play, you need to install the ESET SMS Tool application. For more information, visit the ESET SMS tool documentation or our Knowledgebase article.


Download & activate ESET Mobile Security from Micro Center

If you purchased ESET Mobile Security from Micro Center, you need to download the Micro Center version of ESET Mobile Security to successfully activate your product.

Trial users:

Your activation key from Micro Center cannot be used to activate the full version of ESET Mobile Security for Android from an existing trial. You must uninstall ESET Mobile Security for Android and install the build available in step 2 below for your Micro Center activation key to work.

  1. Tap Settings (in some cases, MenuSettings) → Applications (or Manage Applications), and then tap the check box next to Unknown Sources. Tap OK to continue.

  2. On your Android device, visit the following link to download the ESET Mobile Security for Android installer:

  3. When the download is finished, open the .apk file on your Android device using a file browsing utility and follow the instructions on-screen to install ESET Mobile Security for Android.

  4. Tap the Menu icon .

Figure 2-1
  1. Tap License.

Figure 2-2
  1. Tap Enter a License Key.

Figure 2-3
  1. Type the License Key (hyphens are added automatically) from the Installation and Activation card included with your Micro Center purchase into the field and tap Activate.

Figure 2-4
  1. When verification of your license is completed, Activation successful will be displayed. Tap Finish to close the window.

Figure 2-5