[KB2929] ESET Mobile Security for Android on Tablet devices

Issue

  • Users can install ESET Mobile Security on Android tablet devices
  • Some features, options, and devices are not supported on all tablet devices
  • Known Issues

Solution

ESET Mobile Security for Android includes some (cellular-based) features that are only available on Android smartphones. Though ESET does provide support for tablet devices such as the Kindle Fire, the following limitations apply:

  • For devices that only access the internet using Wi-Fi (no cellular internet connectivity), the functionality of ESET Mobile Security is limited to Antivirus, Anti-Theft Web portal, Anti-Phishing, Security Audit, and Security Report. The unsupported features include SIM Guard and Call Filter.
  • ESET does not provide support for rooted Android devices.
  • Call Interceptor is not supported (no calling on tablets).
  • Find my Device is not supported on tablets without GPS.

Known Issues

  • On Kindle HDX devices (3rd Gen), selecting the option “Unknown sources” using the ESET Security Audit feature will redirect to an incorrect location in the device settings.
    • Solution: You can manually access the correct location by going to SettingsApplications.

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