[KB3529] Repair app data in ESET Mobile Security for Android

Issue

  • Revert to an earlier version of the detection engine to repair an issue with ESET Mobile Security
  • ESET Mobile Security crashes or cannot load

Solution

Back up all your settings in ESET Mobile Security

As this process erases all your settings in ESET Mobile Security, we recommend you back up your ESET Mobile Security configuration and then restore the configuration.

  1. From the home screen of your Android device, tap Settings.

    Figure 1-1
  2. Tap Apps & notifications → ESET Mobile Security.

    Figure 1-2
  3. Tap StorageManage space.

    Figure 1-3
  4. Tap Clear Data. This resets all ESET Mobile Security settings and permissions. Next time you open the app, ESET Mobile Security downloads all the module and detection engine updates.

    Figure 1-4