|Error message||Issue description and troubleshooting|
|Error communicating with kernel||Kernel error. Resolve the kernel error.|
|Installation ended prematurely (ESET Smart Security Premium, ESET Internet Security, ESET NOD32 Antivirus|
|Error 2878: Warning: Other security products were found OR Installation Error. Please try again or download and install offline installer||Resolve this error.|
|Installation has been interrupted, Error Code: WIN.1620||Install your ESET home product using an offline installer. You can use the same ESET license after a successful installation.|
|SC Error Code 11||If you are installing ESET Remote Administrator on a server, make sure that you are logged into the administrator account while performing the installation.|
|Uninstallation of the previous version failed. Please uninstall it manually and run the installer again.||Perform a manual installation.|
|This product version is not intended for server operating systems.||
For additional information about the system requirements for non-server ESET products, visit the appropriate Knowledgebase article:
|Enter a valid Password to continue uninstallation.||
|This product version is not compatible with the installed version. It is therefore not possible to run the reinstallation. Please uninstall current product version and restart the installation.||
Ensure that you are installing the latest version of the same ESET product that you currently have installed.
|The header is corrupt||This error occurs when a user tries to decompress (unRar) the .exe installation file instead of allowing the installer to extract the files automatically. If you have downloaded an ESET product installation file from ESET's website, double-click the file to initiate installation. The install files will automatically extract and the wizard will guide you through the installation process.|
|This installation package is intended for 32-bit operating systems. Please use an installation package for 64-bit operating systems.||
This error occurs if you try to install an ESET product with the wrong bitness for your operating system. For example, a 32-bit product on a 64-bit system.
|A network error occurred while attempting to read from the file: .msi or a record in Application Event log Product: ESET -- Error 1316||
This error message appears when the .msi installer has been renamed. Use the ESET .msi installer package with its original filename.
|Installation has been interrupted (Install error 1618)||This error typically occurs when another Windows installation is trying to install or update your computer. The other Windows installation may be active only in the background when the Windows Installer service continues to run as an active process. Resolve this error.|
|The installation was not completed successfully (Error Code: MSI.1406, MSI.1303)||
The error codes MSI.1406 and MSI.1303 indicate a conflict with your system permissions and the ESET installation.
|Return message||Return code||Return code troubleshooting|
|Installation cancelled by user||5002, 5012||The installation was canceled by the user. Restart the Installation Wizard.|
|Application already exists||5020, 5021, 5022||An existing ESET product is already installed on your system. If needed, uninstall the existing ESET product and upgrade to the latest version.|
|Installation already in progress||1008||The Installation Wizard is currently running.|
|Disk space is full||5014||Check the current disk space.|
|Reboot required||1, 2||Reboot the machine.|
|Network failure||5003, 5004, 5005, 5009, 5010||Check the network settings and that you are connected to the internet.|
|Package rejected during installation||5013, 5018, 5019||Download the installer file again.|
|Installation successful||0||Your ESET product has been installed successfully.|
If you are still unable to resolve your issue, contact ESET Technical Support.