[KB37] Compatible operating systems for ESET home products (Home Users)

Alert: Legacy products startup issue

[KB37] Compatible operating systems for ESET home products (Home Users)

Solution

Windows 10 May 2020 Update

The Windows 10 May 2020 update may affect the compatibility of your ESET product on Windows 10 operating systems.

Home users: If your ESET product is version 10.1, 11, 12, or 13 you do not need to make any changes. Visit our Knowledgebase article for more information about the update.
Business users: The ESET product versions listed here are all compatible with the update.

Are you a business user?

Click here for a list of uninstallers for common antivirus programs

Home (current releases):

ESET Smart Security Premium 13
Microsoft Windows 10
Microsoft Windows 8.x
Microsoft Windows 7 SP1
Home Server 2011 64-bit
ESET Internet Security 13
Microsoft Windows 10
Microsoft Windows 8.x
Microsoft Windows 7 SP1
Home Server 2011 64-bit

Anti-Theft support

ESET Anti-Theft does not support Microsoft Windows Home Servers

ESET NOD32 Antivirus 13
Microsoft Windows 10
Microsoft Windows 8.x
Microsoft Windows 7 SP1
Home Server 2011 64-bit

Windows RT and Chrome OS support

ESET Windows home products are not compatible with Windows RT (ARM-based PCs) or Chrome OS (Chromebook)

ESET Cyber Security Pro 6.9
Catalina (macOS 10.15)
Mojave (macOS 10.14)
High Sierra (macOS 10.13)
Sierra (macOS 10.12)

macOS Server support

At this time ESET home products are not compatible with macOS Server

ESET Cyber Security 6.9
Catalina (macOS 10.15)
Mojave (macOS 10.14)
High Sierra (macOS 10.13)
Sierra (macOS 10.12)

macOS Server support

At this time ESET home products are not compatible with macOS Server

ESET NOD32 Antivirus 4 for Linux Desktop
Debian and RedHat based distributions
(Ubuntu, OpenSuse, Fedora, Mandriva, RedHat etc.)
kernel 2.6.x
GNU C Library 2.3 or newer
GTK+ 2.6 or newer
LSB 3.1 compatibility recommended
ESET Mobile Security for Android 4.x
Android 10 (Android Q)
Android 9 (Pie)
Android 8 (Oreo)
Android 7 (Nougat)
Android 6 (Marshmallow)
Android 5 (Lollipop)
Android 4.4 (Kit Kat)
Android 4.1-4.3 (Jelly Bean)
Android 4.0 (Ice Cream Sandwich)

Amazon Fire Phone (Fire OS)

*Rooted devices are not supported

SMS & Call Filter not functional

SMS & Call Filter is not functional in the ESET GUI on devices running Android Kit Kat 4.4 and later due to new SMS/MMS handling on this operating system. Users running Android Kit Kat 4.4 and later will see messaging that alerts them to this issue.

ESET Parental Control for Android
Android 9 (Pie)
Android 8 (Oreo)
Android 7 (Nougat)
Android 6 (Marshmallow)
Android 5 (Lollipop)
Android 4.4 (Kit Kat)
Android 4.1-4.3 (Jelly Bean)
Android 4.0 (Ice Cream Sandwich)
*Rooted devices are not supported

Home (previous releases)

macOS Server support

At this time ESET home products are not compatible with macOS Server.

ESET Smart Security Premium/Internet Security/NOD32 Antivirus 12: Microsoft Windows 10/8/7 SP1/Vista SP2/Home Server 2011 64-bit
ESET Smart Security Premium/Internet Security/NOD32 Antivirus 11: Microsoft Windows 10/8/7/Vista/Home Server 2011
ESET Smart Security Premium/Smart Security/Internet Security/NOD32 Antivirus 10: Microsoft Windows 10/8/7/Vista/Home Server 2011
ESET Smart Security 9: Microsoft Windows 10/8/7/Vista/Home Server/XP SP3
ESET NOD32 Antivirus 9: Microsoft Windows 10/8/7/Vista/Home Server/XP SP3
ESET Smart Security 8: Microsoft Windows 10/8/7/Vista/Home Server/XP
ESET NOD32 Antivirus 8: Microsoft Windows 10/8/7/Vista/Home Server/XP
ESET Smart Security 7: Microsoft Windows 8/7/Vista/Home Server/XP
ESET NOD32 Antivirus 7: Microsoft Windows 8/7/Vista/Home Server/XP
ESET Cyber Security Pro 6.6 – 6.8: Catalina (macOS 10.15)/Mojave (macOS 10.14)/High Sierra (macOS 10.13)/Sierra (macOS 10.12)/El Capitan (OS X 10.11)/Yosemite (OS X 10.10)/Mavericks (OS X 10.9) with Intel Processor
ESET Cyber Security 6.6 – 6.8: Catalina (macOS 10.15)/Mojave (macOS 10.14)/High Sierra (macOS 10.13)/Sierra (macOS 10.12)/El Capitan (OS X 10.11)/Yosemite (OS X 10.10)/Mavericks (OS X 10.9) with Intel Processor
ESET Cyber Security Pro 6.x – 6.5: High Sierra (macOS 10.13)/Sierra (macOS 10.12)/El Capitan (OS X 10.11)/Yosemite (OS X 10.10)/Mavericks (OS X 10.9) with Intel Processor/Mountain Lion (OS X 10.8) with Intel Processor/Lion (OS X 10.7) with Intel Processor/Snow Leopard (OS X 10.6.x) with Intel Processor
ESET Cyber Security 6.x – 6.5: High Sierra (macOS 10.13)/Sierra (macOS 10.12)/El Capitan (OS X 10.11)/Yosemite (OS X 10.10)/Mavericks (OS X 10.9) with Intel Processor/Mountain Lion (OS X 10.8) with Intel Processor/Lion (OS X 10.7) with Intel Processor/Snow Leopard (OS X 10.6.x) with Intel Processor
ESET Cyber Security Pro 5.x: Mac OS X Mavericks (10.9) with Intel Processor/ Mountain Lion (10.8) with Intel Processor/Lion (10.7) with Intel Processor/Snow Leopard (10.6) with Intel Processor
ESET Cyber Security 5.x: Mac OS X Mavericks (10.9) with Intel Processor/ Mountain Lion (10.8) with Intel Processor/Lion (10.7) with Intel Processor/Snow Leopard (10.6) with Intel Processor
ESET Smart Security 6.0: Microsoft Windows 8*/7/Vista/Home Server/XP
ESET NOD32 Antivirus 6.0: Microsoft Windows 8*/7/Vista/Home Server/XP
ESET Cybersecurity for Mac (4.x): Mac OS X Mountain Lion (10.8) with Intel Processor/Lion (10.7) with Intel Processor/Snow Leopard (10.6) with Intel Processor/Leopard (10.5) with Intel Processor
ESET Smart Security 5.2: Microsoft Windows 8*/7/Vista/Home Server/XP/2000
ESET NOD32 Antivirus 5.2: Microsoft Windows 8*/7/Vista/Home Server/XP/2000/NT4
ESET Smart Security 5.0: Microsoft Windows 7/Vista/Home Server/XP/2000
ESET NOD32 Antivirus 5.0: Microsoft Windows 7/Vista/Home Server/XP/2000/NT4
ESET Smart Security 4.2: Microsoft Windows 7/Vista/Home Server/XP/2000
ESET NOD32 Antivirus 4.2: Microsoft Windows 7/Vista/Home Server/XP/2000/NT4
ESET Smart Security 4.0: Microsoft Windows 7/Vista/Home Server/XP/2000
ESET NOD32 Antivirus 4.0: Microsoft Windows 7/Vista/Home Server/XP/2000/NT4
ESET Smart Security 3.0: Microsoft Windows Vista/XP/2000
ESET NOD32 Antivirus 3.0: Microsoft Windows Vista/XP/2000
ESET NOD32 Antivirus: Microsoft DOS
ESET Mobile Security for Android version 3.x: Android 8 (Oreo)/Android 7 (Nougat)/Android 6 (Marshmallow)/Android 5 (Lollipop)/Android 4.4 (Kit Kat)/Android 4.1-4.3 (Jelly Bean)/Android 4.0 (Ice Cream Sandwich)
ESET Mobile Security for Android version 1.1.1230: Android 2.0-4.1
ESET Mobile Antivirus: Microsoft Windows Mobile 5.0, 6.0, 6.1, and 6.5

* ESET version 5.2 Windows home products are supported by Windows 8 but not certified as compatible by Microsoft.

Last Updated: Sep 18, 2020