Issue
- You receive the “This installation package is not supported by this processor type” error message
- ESET Technical Support has directed you to this article to determine whether your system is 32-bit, 64-bit, or ARM
Details
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If you do not have your Activation Key, visit our Lost subscription page to retrieve it. Your active (non-expired) ESET subscription includes both the 64-bit and ARM versions of your ESET product.
Solution
Business users: Which version of ESET endpoint products should I download?
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Open Control Panel: click Start, type
control paneland click Control Panel or press the Enter key.
Figure 1-1 -
In All Control Panel Items, click System.
Figure 1-2 -
Check Device specifications → System type.
Figure 1-3 -
Download the appropriate ESET product installer and install the product.
