[KB7898] ESET HOME FAQ and troubleshooting

Solution

Integrate your ESET product with ESET HOME

A new feature connecting ESET Global eStore and ESET HOME enables you to manage your license right after purchase by logging in to your ESET HOME account. You can download and install the ESET home product, which will already be activated with the purchased license.

Read more about the ESET security product integration with ESET HOME.

macOS products will not appear as connected devices in your ESET HOME account

You can download ESET Cyber Security and ESET Cyber Security Pro directly from ESET HOME and activate protection on macOS devices.

Devices secured by ESET Cyber Security or ESET Cyber Security Pro will not appear as connected devices in your ESET HOME account. Users will not be able to see their security status in ESET HOME at this time.

FAQ

What is the difference between ESET HOME and the e-store?
The e-store is a digital marketplace where you can purchase ESET products or licenses. The ESET HOME portal connects multiple features to help you navigate and get the most out of your ESET products for homes.
How do I enable two-factor authentication (2FA) with the ESET HOME mobile application?
Set up two-factor authentication in ESET HOME. Read more about 2FA for ESET HOME.
What do the device security status notifications mean?
For details on the different device security statuses, see our Online Help topic.
How do I enable auto-renewal for my product licenses?
For details on how to enable auto-renewal for product licenses, see our Online Help topic.
What do I do if I receive a suspended license notification?
View our Knowledgebase article on how to resolve the suspended license notification via payment information update in ESET HOME and ESET home products.
Can I download and activate ESET products directly from ESET HOME?
Yes, from your ESET HOME account, you can download and activate the ESET security product, or you can share the installer via email. If you do not have an ESET HOME account, read how to create it. Read more about the ESET security product integration with ESET HOME or see our Online Help topic.
Can I download and activate ESET macOS products from ESET HOME?
Yes, you can download ESET Cyber Security and ESET Cyber Security Pro directly from ESET HOME. However, currently, there is a limitation on the activation of your ESET macOS product. You can activate protection on macOS devices, but they will not appear as connected devices in your ESET HOME account. This means you will not see their security status in ESET HOME. This feature is not supported for macOS devices at the moment.

See the ESET Online Help topic for a complete list of FAQs related to ESET HOME.

Troubleshooting

Last Updated: Jan 26, 2023