[KB3278] The laptop that was added to an ESET HOME account is not visible in online Anti-Theft portal

Issue

  • The device that was added to your ESET HOME account is not visible in the online Anti-Theft portal

Solution

Getting started with ESET Anti-Theft: Step 4 of 4 ← ESET HOME account

  1. Open the main program window of your ESET Windows product.

  2. Disable Anti-Theft.

  3. Click Setup → Security Tools.

Figure 1-1
  1. Click the slider bar next to Anti-Theft to enable it.
Figure 1-2
  1. Type your ESET HOME login information in the ESET Anti-Theft window and click Log in.
Figure 1-3
  1. Type a name into the Set a device name field and click Continue. 
Use a new device name

Use a different name for your device from the name initially used to help with the association process.

Figure 1-4
  1. Click Finish setup on ESET HOME.
Figure 1-5
  1. The account page for ESET HOME opens in your web browser. Click Home. Your device will appear indicating that ESET Anti-Theft has been set up successfully. Click Optimize this device.
Figure 1-6
  1. Your device is now optimized. Click Optimization to view additional optimization actions.
Figure 1-7
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Last Updated: Feb 28, 2022

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