[KB3158] Activate Anti-Theft and create a phantom account in your ESET Windows product

Issue

Details

Click to expand

What is Anti-Theft?
Our personal devices are constantly at risk of being lost or stolen. If your device is ever lost or stolen, ESET Anti-Theft enables you to monitor usage and track your missing device anywhere in the world by using IP address localization. ESET Anti-Theft not only helps you track and retrieve your missing device but also protects your personal data.

How does Anti-Theft work?
After installed on your device, your ESET product integrates with the ESET Anti-Theft web interface. Use your ESET HOME account to manage the state of your device and trigger monitoring if the device is ever lost or stolen. When a device is declared lost or stolen, your ESET product automatically begins relaying information from your device to your account, no matter where in the world your device is. Any time your missing device accesses the internet, your ESET product sends updated screenshots, webcam images and GPS coordinates to the Anti-Theft web interface.

Solution

Getting started with ESET Anti-Theft: Step 1 of 4 | Optimization →

Set up Anti-Theft protection in ESET Mobile Security for Android

Activate Anti-Theft on your device and create a new ESET HOME account

  1. Open the main program window of your ESET Windows product.

  2. Click Setup → Security tools.
Figure 1-1
  1. Click the toggle next to Anti-Theft to enable it.
Figure 1-2
  1. If you do not have an ESET HOME account, you will be asked to create one. Click Create account.
If you already have an ESET HOME account, skip to Step 6.
Figure 1-3
  1. You will be redirected to the ESET HOME web page. Type your email address and the password that you will use to log in to your ESET HOME account in the appropriate fields. Do not lose this password, you will need it to access the Anti-Theft portal. Select the country from the Country drop-down menu. Optionally, you can select the check box to receive special offers, support and product information. Click Create account.
Figure 1-4
  1. Close the internet browser and in your ESET product program window, type in your email address and password and click Log in.
Figure 1-5
  1. Type a name for your device and click Continue.
Figure 1-6
  1. Click Done.
Figure 1-7

  1. Anti-Theft is now enabled on your device. You can access your Anti-Theft account on the ESET HOME portal.

Create a Phantom account

No Phantom account created

After the Anti-Theft has been enabled, you will be notified that no Phantom account is created.

You can create a Phantom account directly from the main program window of your ESET security product or you can create it via ESET HOME portal.

  1. Click Create a Phantom account.
Figure 1-8

  1. Type a name for your Phantom account. ESET recommends using your first name or your full name. Click Create.

Figure 1-9

  1. Your Phantom account has been created. The Anti-Theft is now optimized.

Figure 1-10

  1. Optimize your device for Anti-Theft using ESET HOME or read more about Anti-Theft account.

Last Updated: Apr 19, 2024

Additional resources

User Guides

ESET Forum

YouTube videos

Need further assistance?

Contact ESET Technical Support

More Information

Support News
Customer Advisories
ESET Status Portal