[KB5711] Mark a device as missing or recovered in ESET Anti-Theft portal

Issue

• Mark a device as missing in ESET Anti-Theft
• Mark a device as recovered in ESET Anti-Theft

Solution

Mark a device as missing in ESET Anti-Theft

1. Log in to your ESET HOME account.

2. In the navigation menu, click Anti-Theft.

   

3. Click the device you want to mark as missing.

   

4. Click My device is missing.

   

5. Read the displayed information and click Mark as missing. For more information, see what happens when you mark a device as missing.

   

Mark a device as recovered in ESET Anti-Theft

If you have marked a device as missing in the ESET Anti-Theft portal and then located it, you must follow the steps below to recover the device correctly.

1. Log in to your ESET HOME account.

2. Click the Anti-Theft icon.

   

3. Click the device you want to mark as recovered.

   

4. Click Marked as missing → I recovered my device.

   

5. Click I recovered my device.

   

The device will restart, and your regular user accounts will be unblocked.