[KB3622] Delete an ESET Anti-Theft phantom account

Issue

  • You want to delete the phantom account that was created during the setup of ESET Anti-Theft

Solution

  1. Log in to your ESET HOME account.

  2. Click the Anti-Theft icon.

    Figure 1-1
  1. Click View details next to the device that has the Phantom account you want to remove.

    Figure 1-2
  2. Click Settings and verify the name of the account that you want to remove next to Phantom account name.

    Figure 1-3
  3. Ensure that you are logged in as an administrator, right-click Start, and then select Control Panel.

    Figure 1-4
  4. Click User Accounts.

    Figure 1-5
  5. Click Manage another account.

    Figure 1-6
  6. Select the appropriate account (the account name that matches the one from step 4) and click Delete the account.

    Figure 1-7
  7. Click Delete Files → Delete Account. The phantom account is now deleted on your Windows computer.

    Figure 1-8