[KB7981] How to reset ESET HOME password

Issue

Solution

Reset ESET HOME password via ESET HOME web interface

  1. Open ESET HOME Lost Password.

  2. In the Email field, type the email address that you used to register with ESET HOME and click Send.

    Figure 1-1
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  3. You will receive an email message with a link to your account and instructions on how to reset the password for your ESET HOME account. Click the link in the email. The reset password link is valid for 3 hours.

    I never received the password reset email 

    If the password reset email does not arrive, you need to create a new ESET HOME account.

    Figure 1-2
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  4. You will be redirected to the ESET HOME website. Type a new password in the Password and Confirm password fields and click Confirm change. You will be automatically logged in to ESET HOME with your new credentials. 

    Password Requirements

    The ESET HOME password must be a minimum of 10 characters long. 

    Figure 1-3
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  5. An email message confirming the password change will be sent to your ESET HOME email.

    Figure 1-4
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Reset ESET HOME password via ESET HOME app

  1. Open the ESET HOME app and tap Log In.

    Figure 2-1
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  2. Tap I forgot my password.

    Figure 2-2
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  3. In the Email field, type the email address that you used to register with ESET HOME and click Send.

    Figure 2-3
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  4. You will receive an email message with a link to your account and instructions for how to reset the password for your ESET HOME account. Click the link in the email. The reset password link is valid for 3 hours.  

    Figure 2-4
    Click the image to view larger in new window
  5. You will be redirected to the ESET HOME website. Type a new password in the Password and Confirm password fields and click Confirm change. You will be automatically logged in to ESET HOME with your new credentials. 

    Password Requirements

    The ESET HOME password must be a minimum of 10 characters long. 

    Figure 2-5
    Click the image to view larger in new window
  6. An email message confirming the password change will be sent to your ESET HOME email. You can return to the ESET HOME app and log in with the new credentials.

I have not received an email with instructions for resetting my password

Perform one of the following procedures until you receive the instructions:

  • Ensure that you typed the email address that was used during the ESET HOME registration or during the activation of the ESET Anti-Theft feature. Due to security reasons, the ESET HOME web interface does not tell you whether the email address you typed into the system is correct.

  • Check the following:
    • Spam or Junk folder in your email account
    • Any other secondary inbox folders: Mark info@product.eset.com as a safe address in your email client
    • Gmail users: Check your Promotions folder

  • Re-type the email address again and click Send. Make sure you are typing the email address used during the product purchase.

  • If you are still unable to resolve your issue, contact ESET Technical Support.