[KB3466] Collect logs with ESET Log Collector for Windows

Issue

Solution

macOS users | Linux users

ESET PROTECT users

You can run ESET Log Collector on a remote client computer via ESET PROTECT Diagnostics Client Task.

  1. Download the ESET Log Collector.

  2. After the tool has finished downloading, double-click it to run the tool.

  3. Click I Accept to accept the End User License Agreement (EULA).

  4. Select All in the Collection Profile drop-down menu unless ESET Technical Support instructs you to select a different option. Read more about the Collection Profile options in Online Help.

Figure 1-1
  1. From the ESET logs collection drop-down menu, select Original binary from disk.

Figure 1-2
  1. Click Browse next to Save archive as, specify the location where you want to save archive files and then click Save (the archive filename is already predefined).

Figure 1-3
  1. Click Collect. The collection might take some time to complete. The Operation Log window will display what operation is currently in progress.

Figure 1-4
  1. When the collection is finished, "Files have been collected and archived" will be displayed. This means that the collection was successful, and the archive file (for example, emsx_logs.zip) is saved in the location specified in step 5.

    If you already have a case open with ESET Technical Support, you can submit the log files as an email attachment when you respond to ESET. If you do not have a case open, contact ESET Technical Support.

Figure 1-5