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Manually uninstall my Windows ESET product

Issue

  • You have used the ESET Start Menu uninstaller and continue to have problems uninstalling or reinstalling your ESET product
  • Your ESET product remains active after uninstallation
  • Uninstallation fails

I am a Mac user

Details

*You are not required to purchase an additional license to reinstall your ESET product. Your existing license remains functional for the duration of your subscription regardless of how many times you remove or install the product on the computer to which it is registered.

What's new in version 8.0.4 of the ESET Uninstaller tool?

  • Support for ESET Mail Security for Microsoft Exchange (6.x)
  • Support for ESET Mail Security for IBM Domino (6.x)
  • Support for ESET Security for SharePoint Server (6.x)
  • Support for ESET File Security (6.x)
  • Support for ESET Remote Administrator 6.x components: ERA Agent, Server, MDM, Proxy, RD Sensor
  • Full name of products are now shown when asked which product to uninstall
  • 45 registry keys now removed that were left over previously
  • ESET Uninstaller will only run in Safe Mode 

What's new in version 7.0.7 of the ESET Uninstaller tool?

  • Support for Windows 10
  • Support for ESET NOD32 Antivirus 9.x and ESET Smart Security 9.x

What's new in version 7.0.3 of the ESET Uninstaller tool?

  • Support for ESET Endpoint products version 6.x

What's new in version 7.0.1 of the ESET Uninstaller tool?

  • Support for ESET NOD32 Antivirus 8.x and ESET Smart Security 8.x

Solution

Video tutorial

Windows Vista,  Home Server,  XP,  Windows Server 2003 R2, 2003, 2000

 

Warning:

Export settings of your product before using this uninstaller, all settings will be lost afterward.

Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

  1. Before running the Uninstaller Tool: Open an administrative command prompt and enter the following command to back up your network adapter settings:
    • netsh -c interface dump > c:\NetworkSettings.txt
       
  2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
    • netsh -f C:\NetworkSettings.txt
  1. Download ESET Uninstaller and save it to your Desktop.
     
  2. Restart your computer in Safe Mode.
     
  3. Double-click the ESETUninstaller icon on your Desktop.

    Advanced user commands: (To view a full list of available commands for the ESET Uninstaller, type ESETUninstaller.exe /help or click to view a screenshot):
    • If you are removing ESET products from bootable media, you will be asked whether you want to remove ESET files from each available partition separately.
    • The /mode=offline parameter specifies the uninstallation mode for CD and USB drives.
    • The /mode=online parameter specifies hard disks. Very rarely, you may need to use the /mode=online parameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
    • To remove all present ESET products and components (including ERA components) without being prompted, run the uninstaller with the /force parameter.
  1. Read the warning and type y to confirm.

    Figure 1-1

  1. Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter.

    Figure 1-2

If you are not running Windows in Safe Mode, you will receive an error message: return to step 2 above to run the ESET Uninstaller in Safe Mode. 

Figure 1-3

  1. Type y to confirm your selection.

    Figure 1-4

  1. Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in Normal Mode.
    • The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.

    Figure 1-5

  2. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.

 


 

Windows 7,  Windows 8,  Windows Server 2008 R2, 2012, 2012 R2

 

Warning:

Export settings of your product before using this uninstaller, because all settings will be lost afterward.

Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

  1. Before running the Uninstaller Tool: Open an administrative command prompt and enter the following command to back up your network adapter settings:
    • netsh -c interface dump > c:\NetworkSettings.txt
       
  2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
    • netsh -f C:\NetworkSettings.txt
  1. Download the ESET Uninstaller and save it to your Desktop.

  2. Restart your computer in Safe Mode.

  3. Click Start → All Programs → Accessories. Right-click Command Prompt and choose Run as administrator from the context menu.
    • Windows 8 users: Press the Windows key + Q to open an app search and type cmd into the Search field. Right-click the cmd application when it appears in results and select Run as administrator from the context menu.
       
  4. In the command prompt window type cd Desktop and press Enter.
    • In some cases, the ESET Uninstaller utility will need to be launched by typing ESETUninstaller.exe /reinst into the command line and pressing Enter (see Figure 1-4). The ESET Uninstaller utility will prompt you if the above switch is necessary.
    • If you are prompted to use the ESETUninstaller.exe /reinst command, your Network Interface Card settings will be reset. We recommend that you record your network settings somewhere so that you can easily reconfigure them after running the uninstaller tool.
       
    Advanced user commands: (To view a full list of available commands for the ESET Uninstaller, type ESETUninstaller.exe /help or click to view a screenshot):

    • If you are removing ESET products from bootable media, you will be asked whether you want to remove ESET files from each available partition separately.
    • The /mode=offline parameter specifies the uninstallation mode for CD and USB drives.
    • The /mode=online parameter specifies hard disks. Very rarely, you may need to use the /mode=online parameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
    • To remove all present ESET products and components (including ERA components) without being prompted, run the uninstaller with the /force parameter.
       
  5. Read the warning and type y to confirm.

    Figure 2-1

  1. Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter.

    Figure 2-2

If you are not running Windows in Safe Mode, you will receive an error message: return to step 2 above to run the ESET Uninstaller in Safe Mode. 

 

Figure 2-3

  1. Verify that you are uninstalling the correct ESET product from the correct operating system and type y to confirm.

    Figure 2-4

  2. Once the ESET Uninstaller tool is finished running, press any key to exit (or type in "q" without quotes and then press any key) and then restart your computer in Normal Mode.
    • The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.

    Figure 2-5

  1. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, delete the ehdrv driver using device manager and then repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.

 

Windows 10

 

Warning:

Export settings of your product before using this uninstaller, because all settings will be lost afterward.

Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

  1. Before running the Uninstaller Tool: Open an administrative command prompt (Right-click the Start icon, select Command Prompt (Admin) from the context menu and click Yes at the prompt) and enter the following command to back up your network adapter settings:
    • netsh -c interface dump > c:\NetworkSettings.txt
       
  2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
    • netsh -f C:\NetworkSettings.txt
  1. Download the ESET Uninstaller and save it to your Desktop.
     
  2. Uninstall the Epfw NDIS LightWeight Filter:
    1. Press the Windows key + r to open a Run dialog, type ncpa.cpl into the blank field and then click OK.
       
    2. Right-click your network adapter (select Wireless network connection) and select Properties from the drop-down menu.
       
    3. Select Epfw NDIS LightWeight Filter and click Uninstall. Click Yes at the prompt, uninstallation may take several minutes.

Figure 3-1

  1. Restart your computer in Safe Mode.

  2. Right-click the Start icon, select Command Prompt (Admin) from the context menu and click Yes at the prompt.

Figure 3-2

  1. In the command prompt window type cd/Users/youruser/Desktop and press Enter. (Replace youruser with the user name on your computer. In the example below, "ESET" is the user name.) To launch the ESET Uninstaller utility, type ESETUninstaller.exe /reinst and press Enter. 

    Save your Network Interface Card settings

    Your Network Interface Card settings will be reset. We recommend that you record your network settings somewhere so that you can easily reconfigure them after running the uninstaller tool.

    Advanced user commands (To view a full list of available commands for the ESET Uninstaller, type ESETUninstaller.exe /help or click to view a screenshot):
    • If you are removing ESET products from bootable media, you will be asked whether you want to remove ESET files from each available partition separately.
    • The /mode=offline parameter specifies the uninstallation mode for CD and USB drives.
    • The /mode=online parameter specifies hard disks. Very rarely, you may need to use the /mode=online parameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
    • To remove all present ESET products and components (including ERA components) without being prompted, run the uninstaller with the /force parameter.
       
  2. Read the warning and type y to confirm.

    Figure 3-3
     

  1. Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter.

    Figure 3-4

If you are not running Windows in Safe Mode, you will receive an error message: return to step 2 above to run the ESET Uninstaller in Safe Mode. 

Figure 3-5

  1. Verify that you are uninstalling the correct ESET product from the correct operating system and type y to confirm.

    Figure 3-6

  1. Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in Normal Mode.
    • The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.

    Figure 3-7

  1. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, delete the ehdrv driver using device manager and then repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, since some instances multiple attempts are required to uninstall the product completely.

 


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