Issue
- You suspect that your computer is infected with a virus or malware
- You were directed by ESET technical support to complete preliminary malware troubleshooting
Solution
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Back up any important or valuable files on your computer.
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If you have an ESET product installed, run a Computer scan. If you do not have an ESET product installed, run the ESET Online Scanner (using default settings).
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If a threat is detected during the scan completed in step 3, complete a Strict cleaning scan or find the appropriate malware removal tool to download.
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Restart your computer. Are all system issues resolved?
- Yes: Process complete.
- No: Go to the next step.
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Send a copy of a Computer scan log and SysInspector log to ESET Technical Support.