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HKEY_LOCAL_MACHINE permissions issues / Result Code: 5

Solution

During a push install to client computers on the network, you may see the error message  "Remote Registry Opening (ESET Security Product Info) Result Code: 5 (Access is denied.)".  This signifies a permissions conflict. To check the permissions of a particular user for HKEY_LOCAL_MACHINE/SOFTWARE/ESET (or the entire HKEY_LOCAL_MACHINE branch), follow the steps below:

  1. Click Start Run and then type regedit in the Open: text field and click OK. (In Microsoft Windows Vista, click Start and type regedit into the Start Search text field.)
    Warning: The steps below involve working with important system files in the Windows Registry. Please proceed only if you are an experienced user.
     
  2. Right-click HKEY_LOCAL_MACHINE and select Permissions from the menu.
     
  3. In the Permissions for HKEY_LOCAL_MACHINE window, click Advanced.
     
  4. Make sure both check boxes at the bottom of the Advanced Security Settings for HKEY_LOCAL_MACHINE window are selected.
     



  5. Figure 1-1
     

  6. Click OK to confirm and OK again to exit the Permissions window.
     

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