See the list of all ESET Management Agent log files in the Online Help. This article shows error statuses from the status.html
file.
See the example of a Status log
with no issues:
If the hostname in your peer certificate is different from the hostname of the ESET PROTECT or ESMC Server, or the address to where the Management Agent is connecting, you get the following error:
One way to solve this issue is to create a new peer certificate with an asterisk (*) in the Host field. Export the new certificate and run the repair installation of the Agent (locally) and use the new certificate during installation.
The ESET Management Agent is not able to connect to the ESET PROTECT or ESMC Server, but it was connected before.
Verify:
The Certification Authority or the Peer certificate was revoked (deleted). Communication with the ESET PROTECT or ESMC Server cannot be verified.
Reinstall the ESET Management Agent using a working certificate.
You have installed the ESET Management Agent using an incorrect certificate. The Agent was unable to connect the ESET PROTECT or ESMC Server.
Reinstall the ESET Management Agent using a working certificate and correct host address.