Issue

• Reasons Agent deployment can fail
• Determine what caused ESET Management Agent deployment to fail
• Push installations hang at "In Progress"
• Cannot deploy the ESET Management Agent to a Mac computer
• For registry permissions issues, review HKEY_LOCAL_MACHINE permissions.

Solution

Reasons Agent deployment can fail

For more information on Agent deployment failure, refer to:

• Requirements for remote deployment of ESET Management Agent to Windows targets (Knowledgebase article)
• ESET Management Agent deployment troubleshooting (Online Help)

Determine what caused ESET Management Agent Deployment to fail

To determine why Agent deployment failed, click Reports → Agent Deployment tasks information in last 30 days and click Generate now. Deployment information is displayed in a table. The Progress column displays error messages about why agent deployment failed.

For more information, change the verbosity of the trace log. Click More → Server Settings → Advanced Settings → Logging. In the Trace log verbosity drop-down menu, select Error and click Save. Run Agent deployment. When Agent deployment fails, check the bottom of the ESMC/ESET PROTECT Server trace log file for the latest log entries. View log files in the following file locations:

Windows logs

• Server: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\trace.log
• Agent: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs
• Agent: C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs

Linux logs

• Agent: /var/log/eset/RemoteAdministrator/EraAgentInstaller.log
• Agent: /var/log/eset/RemoteAdministrator/Agent/trace.log
• Server: /var/log/eset/RemoteAdministrator/Server/trace.log

To enable full logging, create a dummy file named traceAll without extension in the same folder as a trace.log and restart the the ESET Security Management Center Server service or ESET PROTECT Server service.

DNS issues troubleshooting

If a computer disappears from the Web Console or hangs at "In Progress" during Agent deployment, one of the following DNS troubleshooting processes could resolve the issue:

• Use the nslookup command of the IP address and hostname of the server and/or the clients having push install issues. The results should match the information from the machine. For instance, an nslookup of a hostname should resolve to the IP address an ipconfig command shows on the host in question. The nslookup command will need to be run on the clients and the server.
  
  
• Manually examine DNS records for duplicates.

Cannot deploy the ESET Management Agent to a Mac computer

Enable Secure Shell on macOS to deploy the ESET Management Agent.

1. In the system tray, click the Apple icon → System Preferences → Sharing.

   

2. Select the check box next to Remote Login.

   

3. Close the Sharing window and attempt to Deploy the ESET Management Agent again.