[KB7807] Requirements for remote deployment of ESET Management Agent to targets from ESET PROTECT On-Prem (Windows)

• Remote deployment of ESET Management Agent to Windows targets fails or hangs at "In Progress"
• Requirements for remote deployment of ESET Management Agent to Windows targets from ESET PROTECT On-Prem

For more information on Agent deployment failure, refer to:

• ESET Management Agent deployment troubleshooting (ESET Knowledgebase article) 
• ESET Management Agent deployment troubleshooting
• For registry permissions issues, review HKEY_LOCAL_MACHINE permissions

• The client workstation where you are trying to install the ESET client solution remotely must answer a ping from the computer where the ESET PROTECT Server is installed.

• If both the client workstation and the server are in a mixed environment of Domain and Work Group, disable the Simple File Sharing:

In File Explorer, click View → Options → Change folder and search options → View → deselect the check box next to Use Sharing Wizard option.

• The workstation must have the ADMIN$ shared resource activated:

  Start → Control Panel → Administrative Tools → Computer Management → Shared Folders → Shares.

• The user performing the remote installation must have Administrator rights.

• The user with administrator rights must not have a blank password.

• Verify that you can remotely log in to the workstation from the server.

• Verify that you can access the workstation IPC from the Server machine by issuing the following from the Command prompt on the Server machine, where workstation is the name of the workstation:

  net use \\workstation\IPC$

• The firewall on the network must not block communication or file sharing between ESET PROTECT Server and the workstation.

• The ESET PROTECT Server must enable network traffic on port 2222.

• Client workstations are visible in both the server and the workstation connection.

• The File and Print Sharing for Microsoft Networks option is enabled on the workstation:

  Control Panel → Network and Sharing Center → Change adapter settings → right-click the network adapter → Properties.

• The Remote Procedure Call (RPC) service is running on the workstation.

• The Remote Procedure Call (RPC) Locator service should be set to Manual and should not be running.

• The Remote Registry service is running on the workstation.