Solution
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What is ESET Management Agent?
ESET Management Agent is an essential component of ESET PROTECT and ESET PROTECT On-Prem. The ESET Management Agent facilitates communications between client computers (endpoints and servers) and the ESET PROTECT or ESET PROTECT On-Prem server. ESET Management Agent is required for client computers to be remotely managed from ESET PROTECT.ESET Management Agent stores and enforces policies for the client computer on which it is installed, with or without an internet connection. This allows client computers to respond more quickly to threats and eliminates the risk of a client becoming vulnerable to a threat even if it cannot temporarily communicate with ESET PROTECT or ESET PROTECT On-Prem.
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How do I deploy ESET Management Agent to clients?
ESET Management Agent can be installed using Local or Remote deployment. See deploy ESET Management Agent using ESET PROTECT for more information. -
I received an error in ESET PROTECT Web Console while deploying the ESET Management Agent—what should I do?
See ESET Management Agent deployment troubleshooting for solutions to common issues that may arise during deployment. -
When I install the ESET Management Agent, I am asked for a certificate and certification authority—Where do I get these?
You can export the Agent certificate and Certification Authority, which are required for installation of the ESET Management Agent, from the ESET PROTECT or ESET PROTECT On-Prem Web Console. -
How do I use the Agent Live Installer to deploy the ESET Management Agent to macOS computers?
The .tar.gz file is distributed by ESET PROTECT or ESET PROTECT On-Prem and needs to be extracted and run using command line to install ESET Management Agent on macOS. See Deploy the ESET Management Agent to a macOS or Linux client using Agent Live Installer via ESET PROTECT or ESET PROTECT On-Prem for more information. -
How can I change the frequency at which the ESET Management Agent checks into the ESET PROTECT or ESET PROTECT On-Prem?
This setting is configured in your policy for ESET Management Agent. By default, the agent will connect to ESET PROTECT or ESET PROTECT On-Prem every minute. You can change the connection interval for ESET Management Agents on your network.Alternatively, you can send a wake-up call to client computers to check in and execute a task immediately in ESET PROTECT or ESET PROTECT On-Prem.
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I am changing to a new ESET PROTECT or ESET PROTECT On-Prem—how do I reconfigure my ESET Management Agents to communicate with my new ESET PROTECT or ESET PROTECT On-Prem server?
To reconfigure settings for ESET Management Agents, see Migrate managed computers from an existing ESET PROTECT Server to a new ESET PROTECT Server. -
I have installed ESET Management Agent, but my client computer is not appearing in the ESET PROTECT or ESET PROTECT On-Prem Web Console—what should I do?
Your client computers should check into ESET PROTECT or ESET PROTECT server within 20 minutes if you are using the correct settings.You can send a wake-up call to client computers to check in to ESET PROTECT or ESET PROTECT On-Prem or add client computers in ESET PROTECT or ESET PROTECT On-Prem manually.
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How is the ESET Management Agent managed?
The ESET Management Agent is managed from the ESET PROTECT or ESET PROTECT On-Prem Web Console via a policy that is unique to the ESET Management Agent and differs from the policy for client computers. -
I just installed ESET Bridge—do I need to make changes to my Agent configuration?
Yes. See ESET Management Agent policy in ESET Bridge for configuration details. -
If I install a later version of ESET PROTECT or ESET PROTECT On-Prem Web Console server, do I need to upgrade the ESET Management Agent as well?
Ensure that you are using the correct version of the ESET Management Agent with your version of ESET PROTECT or ESET PROTECT On-Prem Web Console server. Click here for a list of ESET PROTECT or ESET PROTECT On-Prem server versions and the component modules that should be used with them.
