Issue
- Client computers do not appear in the ESET PROTECT or ESET PROTECT On-Prem Web Console
- Add client endpoints or servers to your managed network
Solution
ESET PROTECT
Following installation, client computers found by ESET PROTECT are automatically displayed in the Web Console. If some client computers are not found, there are three ways to add them to the Computers screen:
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Active Directory synchronization—If changes are required to your AD or client computers that do not appear in the Web Console, synchronize ESET PROTECT with AD.
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ESET Rogue Detection Sensor—Rogue Detection (RD) Sensor monitors the network in which it is deployed. When a new device without an Agent connects to the network, RD sensor reports this information to the ESET PROTECT. Follow the RD Sensor Installation steps to deploy RD Sensor into your network.
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Manual entry—You can manually add a new client computer using the ESET Remote Deployment Tool.
See the Computers section of the ESET PROTECT Online Help guide for more information.
Active Directory synchronization
Use ESET Active Directory Scanner to synchronize ESET PROTECT with Active Directory.
ESET Rogue Detection Sensor
A user must have the following permissions for their home group:
When these permissions are in place, follow the steps below.
You can add a computer to the ESET PROTECT structure using Rogue Detection Sensor (RD Sensor). RD Sensor monitors the network in which it is deployed. When a new device without an Agent connects to the network, it reports this information to the ESET PROTECT.
I. Install Rogue Detection Sensor
Follow the RD Sensor Installation steps to deploy RD Sensor into your network.
II. Add client computers using RD Sensor
Follow the instructions below to find new computers on your network using RD Sensor in the ESET PROTECT Web Console:
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Click Reports → Computers, scroll down and click Rogue computers.
Figure 4-1 -
A list of unmanaged computers will be displayed. Click anywhere in the list and then click Add all displayed items (alternatively, you can click Add to add computers individually).
Figure 4-2 -
Select a Parent Group (by default, All is selected), click the trash icon next to any computers you want to remove and click Add.
Figure 4-3 -
The All devices successfully added notification will be displayed. Click Deploy Agents to send the ESET Management Agent to these unmanaged computers.
Figure 4-4
Add computers manually
A user must have the following permissions for their home group:
When these permissions are in place, follow the steps below.
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Follow the instructions to download and run the ESET Remote Deployment Tool.
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Proceed to add computers manually.
ESET PROTECT On-Prem
The list of managed client devices is available on the Computers view of the ESET PROTECT On-Prem Web Console. You can add the client devices in the following ways:
- Add devices from Active Directory
- Add devices using ESET Rogue Detection Sensor
- Add devices manually
For more information, see the Add client computers to ESET PROTECT On-Prem structure section of ESET PROTECT On-Prem Online Help.
Add devices from Active Directory
You can scan your Active Directory during ESET PROTECT Server installation to automatically add client devices. To add them later or re-sync with Active Directory, run the Static Group Synchronization task by following the steps below:
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Open the Tasks view: click the expand icon (
) at the bottom left of the page to expand the navigation panel. Click Tasks. Under Server Tasks, click Static Group Synchronization → the static group synchronization task → Run Now.
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Deploy the ESET Management Agent to the added devices.
Add devices using ESET Rogue Detection Sensor
If you are not using Active Directory synchronization, you can add client devices by using ESET Rogue Detection Sensor, which monitors the network for newly connected devices without ESET Management Agent and reports the information to ESET PROTECT On-Prem. You can install ESET Rogue Detection Sensor on Windows or Linux.
To use the Rogue Detection Sensor report and add the devices, you must have the following permissions for your home group:
| Functionality | Read | Use | Write |
| Groups & Computers | ✓ | ✓ | ✓ |
| Reports and Dashboard | ✓ | ✓ | ✓ |
To detect unmanaged devices on your network using ESET Rogue Detection Sensor and add them to ESET PROTECT On-Prem, follow the steps below:
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Open the Reports view: click the expand icon (
) at the bottom left of the page to expand the navigation panel. Click Reports. Click Computers, locate the Rogue computers tile and click the tile.
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The list of unmanaged devices will be displayed at the bottom of the page. Click anywhere in the list and click Add all displayed items. Alternatively, to add the devices individually, click the row with the device you want to add and click Add.
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Click the remove icon next to any devices you want to remove.
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Define the target Static group: click the value below Parent Group, select a group and click OK. Click Add.
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To deploy the ESET Management Agent to the added devices, click Deploy Agents in the confirmation notification.
Add devices manually
You can manually add a client device by submitting its IP address and/or hostname or by importing a CSV file.
To manually add the devices, you must have the following permissions for your home group:
| Functionality | Read | Use | Write |
| Groups & Computers | ✓ | ✓ | ✓ |
To manually add unmanaged devices to ESET PROTECT On-Prem, follow the steps below:
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Open the Computers view: click the expand icon (
) at the bottom left of the page to expand the navigation panel. Click Computers. Click the group to which you want to add the devices and click Add → Computers.
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In the Name field, type the IP address or hostname of the device. To add another device, click +Add Device. When all the devices are listed, click Add.
Alternatively, you can click Import CSV to upload a CSV file containing the hostnames of devices to add; separate the hostnames with a comma. For more information, see the Import CSV section of ESET PROTECT On-Prem Online Help.
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To deploy the ESET Management Agent to the added devices, click Deploy Agents in the confirmation notification.
