Issue
- Client devices do not appear in the ESET PROTECT Web Console
- Add client endpoints or servers to your managed network
Solution
ESET PROTECT
The list of managed client devices is available on the Computers view of the ESET PROTECT Web Console. You can add the client devices in the following ways:
- Add devices from Active Directory
- Add devices using ESET Rogue Detection Sensor
- Add devices manually
Add devices from Active Directory
To add new client devices from your Active Directory to ESET PROTECT, synchronize it with ESET PROTECT using ESET Active Directory Scanner.
Add devices using ESET Rogue Detection Sensor
If you are not using Active Directory synchronization, you can add client devices by using ESET Rogue Detection Sensor, which monitors the network for newly connected devices without ESET Management Agent and reports the information to ESET PROTECT. You can install ESET Rogue Detection Sensor on Windows or Linux.
To use the Rogue Detection Sensor report and add the devices, you must have the following permissions for your home group:
| Functionality | Read | Use | Write |
| Groups & Computers | ✓ | ✓ | ✓ |
| Reports and Dashboard | ✓ | ✓ | ✓ |
To detect unmanaged devices on your network using ESET Rogue Detection Sensor and add them to ESET PROTECT, follow the steps below:
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Click Reports → Computers, scroll down and click the Rogue computers tile.
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The list of unmanaged devices will be displayed at the bottom of the page. Click anywhere in the list and click Add all displayed items. Alternatively, to add the devices individually, click the row with the device you want to add and click Add.
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Click the remove icon next to any devices you want to remove.
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Define the target Static group: click the value below Parent Group, select a group and click OK. Click Add.
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To deploy the ESET Management Agent to the added devices, click Deploy Agents in the confirmation notification.
Add devices manually
To manually add the devices, you must have the following permissions for your home group:
| Functionality | Read | Use | Write |
| Groups & Computers | ✓ | ✓ | ✓ |
To manually add unmanaged devices to ESET PROTECT, follow the steps below:
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Follow the instructions to download and run the ESET Remote Deployment Tool.
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Proceed to add the devices manually.
ESET PROTECT On-Prem
The list of managed client devices is available on the Computers view of the ESET PROTECT Web Console. You can add the client devices in the following ways:
- Add devices from Active Directory
- Add devices using ESET Rogue Detection Sensor
- Add devices manually
For more information, see the Add client computers to ESET PROTECT On-Prem structure section of ESET PROTECT On-Prem Online Help.
Add devices from Active Directory
You can scan your Active Directory during ESET PROTECT Server installation to automatically add client devices. To add them later or re-sync with Active Directory, run the Static Group Synchronization task by following the steps below:
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Open the Tasks view: click Tasks. Under Server Tasks, click Static Group Synchronization → the static group synchronization task → Run Now.
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Deploy the ESET Management Agent to the added devices.
Add devices using ESET Rogue Detection Sensor
If you are not using Active Directory synchronization, you can add client devices by using ESET Rogue Detection Sensor, which monitors the network for newly connected devices without ESET Management Agent and reports the information to ESET PROTECT On-Prem. You can install ESET Rogue Detection Sensor on Windows or Linux.
To use the Rogue Detection Sensor report and add the devices, you must have the following permissions for your home group:
| Functionality | Read | Use | Write |
| Groups & Computers | ✓ | ✓ | ✓ |
| Reports and Dashboard | ✓ | ✓ | ✓ |
To detect unmanaged devices on your network using ESET Rogue Detection Sensor and add them to ESET PROTECT On-Prem, follow the steps below:
-
Click Reports → Computers, scroll down and click the Rogue computers tile.
-
The list of unmanaged devices will be displayed at the bottom of the page. Click anywhere in the list and click Add all displayed items. Alternatively, to add the devices individually, click the row with the device you want to add and click Add.
-
Click the remove icon next to any devices you want to remove.
-
Define the target Static group: click the value below Parent Group, select a group and click OK. Click Add.
-
To deploy the ESET Management Agent to the added devices, click Deploy Agents in the confirmation notification.
Add devices manually
You can manually add a client device by submitting its IP address and/or hostname or by importing a CSV file.
To manually add the devices, you must have the following permissions for your home group:
| Functionality | Read | Use | Write |
| Groups & Computers | ✓ | ✓ | ✓ |
To manually add unmanaged devices to ESET PROTECT On-Prem, follow the steps below:
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Click Computers → the group to which you want to add the devices → Add → Computers.
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In the Name field, type the IP address or hostname of the device. To add another device, click Add Device. When all the devices are listed, click Add.
Alternatively, you can click Import CSV to upload a CSV file containing the hostnames of devices to add; separate the hostnames with a comma. For more information, see the Import CSV section of ESET PROTECT On-Prem Online Help.
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To deploy the ESET Management Agent to the added devices, click Deploy Agents in the confirmation notification.
