[KB7695] Open ESET PROTECT (8.x – 10.x) or ESET PROTECT Cloud Web Console

Issue

Open ESET PROTECT
Open ESET PROTECT Cloud

Details

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The ESET PROTECT Web Console and ESET PROTECT Cloud Console are the online interfaces that enable you to manage your network from virtually anywhere. See ESET PROTECT Web Console or ESET PROTECT Cloud Web Console for more details.

Solution

ESET PROTECT

The ESET PROTECT Web Console can be accessed with most web browsers (view compatible web browsers):

On your local ESET PROTECT Server

Open your compatible web browser.
Type in or copy/paste https://localhost/era into the address bar to access the ESET PROTECT Web Console.

From an outside computer

If your ESET PROTECT Server is accessible to outside connections, you can access the ESET PROTECT Web Console from any computer.

Open your web browser.
Type or copy/paste https://%yourservername%/era (replace %yourservername% with the actual IP address or name of your web server, for example https://10.1.30.30/era) into the address bar to access the ESET PROTECT Web Console.

Which port does ESET PROTECT Web Console use?

By default, ESET PROTECT Web Console uses port 443. In some cases when port 443 is not available, port 8443 is used. How do I change the port used by ESET PROTECT Web Console?

To log in, provide the credentials you entered during the installation process. For more details, see Web Console login screen.

Figure 1-1
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If you experience problems logging in or receive error messages while trying to log in, see ESET PROTECT Web Console Troubleshooting.

For more information about how to administer client computers in the ESET PROTECT Web Console, see the ESET PROTECT User Guide.

ESET PROTECT Cloud

The ESET PROTECT Cloud Console can be accessed with most web browsers (view compatible web browsers).

Log in to your ESET Business Account. MSPs will log in to ESET MSP Administrator.
Click ESET PROTECT Cloud.

Figure 2-1
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If you experience problems logging in or receive error messages while trying to log in, see ESET PROTECT Cloud Web Console Troubleshooting.

For more information about how to administer client computers in the ESET PROTECT Cloud Web Console, see the ESET PROTECT Cloud User Guide.

Figure 2-2
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Last Updated: Nov 14, 2022