[KB7695] Open the ESET PROTECT Web Console

Issue

Details

Solution

Open the Web Console (ESET PROTECT)

1. Open a compatible web browser.

2. Log in to ESET PROTECT Hub, ESET Business Account or ESET MSP Administrator.

   ESET Business Account and ESET MSP Administrator transition to ESET PROTECT Hub

   ESET Business Account and ESET MSP Administrator have reached End of Life.

   No new accounts are created in ESET Business Account or ESET MSP Administrator; ESET PROTECT Hub accounts are used instead.

   If you already have an account in ESET Business Account or ESET MSP Administrator, you can continue using it. Existing accounts are being gradually transitioned to ESET PROTECT Hub, and affected users are informed during the process.

   • Read more about the transition from ESET Business Account or ESET MSP Administrator to ESET PROTECT Hub

   • See how hybrid ESET Business Account or ESET MSP Administrator scenarios will work in ESET PROTECT Hub

3. Click ESET PROTECT.

   

4. You are now logged in to ESET PROTECT.

   

If you experience login issues or encounter error messages, see ESET PROTECT Web Console Troubleshooting.

For more information about managing client computers in the ESET PROTECT Web Console, see the ESET PROTECT User Guide.

Open the Web Console (ESET PROTECT On-Prem)

Open the ESET PROTECT Web Console on your local ESET PROTECT Server

1. Open a compatible web browser.

2. In the browser address bar, type in or copy/paste https://localhost/era.

3. Type your username and password and click Log in. For more information, see ESET PROTECT Web Console login screen.

   

4. You are now logged in to ESET PROTECT On-Prem.

   

If your ESET PROTECT Server is accessible to external connections, you can access the ESET PROTECT Web Console from any computer by following the steps below:

1. Open a compatible web browser.

2. In the browser address bar, type or copy/paste https://{your_server_name}/era, replacing {your_server_name} with the IP address or hostname of the web server with ESET PROTECT On-Prem installed (for example https://10.1.30.30/era).

   Port used by the ESET PROTECT On-Prem Web Console

   By default, the ESET PROTECT On-Prem Web Console uses port 443.

   If port 443 is unavailable, port 8443 is used. Learn how to change the port used by the ESET PROTECT Web Console.

3. Type your username and password and click Log in. For more information, see ESET PROTECT Web Console login screen.

   

4. You are now logged in to ESET PROTECT On-Prem.

   

If you experience login issues or encounter error messages, see ESET PROTECT Web Console Troubleshooting.

For more information about managing client computers in the ESET PROTECT Web Console, see the ESET PROTECT On-Prem User Guide.