macOS users: Error downloading file and cannot update modules in ESET Cyber Security Pro
Android users: ESET Mobile Security for Android displays ”Please check your internet connectivity and try again”
Make sure you are using the latest version of your ESET product.
Confirm the hard drive partition (for example, C:\
) where your ESET product is installed, has enough free disk space (minimum of 1 GB).
Exclude ESET from detection on your third-party firewall. If you use the ESET firewall and have no other firewall software installed, disregard this step.
If you do not use ESET Bridge proxy for downloading updates:
Press the F5 key to open Advanced setup.
Click Update, expand Profiles → Updates → Connection Options, and select Do not use proxy server from the Proxy mode drop-down menu. Click OK.
Test communications with the ESET update server:
Press the Windows key + R key, type cmd
into the text field and press the Enter key.
Type ping update.eset.com
into the Command Prompt and press the Enter key (see Figure 1-3 below).
If you can connect to the update server, you will see a Reply from message followed by the IP address of the server you are trying to reach.
Are you still experiencing issues with module updates? Need further assistance? Contact ESET Technical Support.