[KB2788] Uninstall and reinstall your ESET Windows home product

Issue

  • Uninstall and reinstall your ESET Windows home product to resolve an issue you are experiencing
  • Upgrade your ESET product to the latest version

Solution

  1. Download the latest version of your ESET home product
  2. Uninstall your existing ESET home product
  3. Reinstall
  4. Troubleshooting

Have your ESET Activation Key available

After you uninstall and reinstall your product, you must type or copy/paste your ESET Activation Key in section III to complete the activation and restore protection.

I. Download the latest version of your ESET home product

Choose the appropriate ESET home product and download it to your computer:

Product name Download link
ESET NOD32 Antivirus Download
ESET Internet Security Download
ESET Smart Security Premium Download
ESET Security Ultimate Download

II. Uninstall your existing ESET product

  1. See the uninstallation instructions for ESET home products.

  2. After completing uninstallation, restart your computer.


III. Reinstall

  1. Navigate to the saved installation file (see section I). Double-click the file to open ESET Live Installer.

  2. Follow the on-screen instructions to install and activate your ESET home product. See the illustrated instructions on ESET home product installation and activation .


IV. Troubleshooting

If you cannot install your ESET product after uninstalling it, you may need to run the ESET Uninstaller tool. Uninstall using the ESET Uninstaller tool and then attempt to install again.

Are you still unable to install your ESET product? Need further assistance? Contact ESET Technical Support.