Issue
Solution
FAQs
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What is the difference between ESET Global eStore and ESET HOME?
ESET Global eStore is a digital marketplace where you can purchase ESET products or subscriptions. ESET HOME is a web portal where you can manage your subscriptions, activated devices and features. -
Do I need to create an ESET HOME account?
Yes, to use ESET HOME, you have to create an ESET HOME account. An ESET HOME account is not created by default when purchasing a subscription. -
What to do if I accidentally created multiple ESET HOME accounts?
Delete unnecessary ESET HOME accounts. If you added your subscription to an account you want to delete, contact ESET Technical Support to transfer your subscription. -
Can I download and activate ESET home and small office applications for Windows directly from ESET HOME?
Yes, in your ESET HOME account, you can download ESET home and small office applications for your device or send product installers via email to protect other members of your household / small office. During the installer creation, you can choose a subscription to activate the application automatically when installed. For more information, see Download ESET home or small office application via ESET HOME. -
Can I download and activate ESET macOS applications from ESET HOME?
Yes, you can download ESET Cyber Security directly from ESET HOME and activate protection on macOS devices. Devices with ESET Cyber Security installed do not appear as connected devices in your ESET HOME account, and you cannot see their protection status in ESET HOME. -
How do I enable Two-Factor Authentication (2FA) with the ESET HOME?
Set up 2FA in ESET HOME mobile application or enable 2FA on the ESET HOME web portal. -
What do the device security status notifications mean?
See details about different device security statuses. -
How do I disable or enable auto-renewal for my subscriptions?
See subscription auto-renewal for more information on how to view or change your auto-renewal settings. -
What should I do if I receive a notification about a suspended subscription?
See how to resolve the notification about a suspended subscription. -
Can I change my ESET HOME account settings?
Yes, see how to change your ESET HOME account settings. -
What can I do if my device was stolen?
See the recommended actions.
For more FAQs, see the Online Help topic.
Troubleshooting
You can find some of the most frequently encountered problems below.
- If you cannot log in to an ESET HOME account, contact ESET Technical Support.
- If you have added a laptop to an ESET HOME account but it is not visible in the online Anti-Theft portal, optimize your device for Anti-Theft.
- If you cannot remember or have issues with your ESET HOME account password, reset it.
- If you want to add a subscription to your ESET HOME account or have issues with adding it, see the possible solutions.
- If your subscription is leaked or overused, see the recommended actions.
- If you encounter ACT or ECP errors during the activation of your ESET home or small office application, see how you can resolve them.
- If your password has been leaked, see the recommended actions.
Need further assistance? Contact ESET Technical Support.
