[KB7297] Resolve ACT or ECP errors during activation

• Business users
• Home or small office users

Activation Failed - Canceled license/subscription

• If you have renewed/enlarged/upgraded your product recently, verify that you are using the most recent License or Activation Key supplied by ESET to activate it. The previous credentials could have changed.
• Your license credentials could have been reset to avoid overuse due to leaking practices. Check the email account registered during purchase and look for any communication on behalf of ESET regarding this scenario. You can recover a new License Key through the Lost ESET Subscription form.

• Business users
• Home and small office users

Your ESET product is having trouble connecting to the ESET GEO IP server.

Verify that your network has rules allowing access to the ESET GEO IP servers.

Activation failed - An error occurred during activation

Your License or Activation Key is not valid in the country you selected during installation. Select the proper country or contact your distributor.

Your license or subscription is overused. Possible solutions are:

• Remove a license or deactivate ESET on unused devices
  • Business users
  • Home or small office users
• Renew or extend your license
• Identify and report a pirated ESET license 

When the license or subscription is no longer overused, attempt to activate your product again.

Your license or subscription is expired and must be renewed.

If you are receiving this error when your ESET product is new and you have not already activated it, contact ESET Technical Support.

Activation failed/Invalid License or Activation Key

Type or copy/paste the License or Activation Key into your ESET product as it is written.

If you receive an "Activation failed" error message, then the Activation Key you are using has already been activated or you entered an incorrect License or Activation Key. When the key was activated, an email was sent out to the registered email containing an ESET-issued Username, Password, and License or Activation Key.

• Activate your ESET product
  • Business users
  • Home and small office users
• I lost my ESET subscription

Activation failed

Verify you downloaded the correct ESET product for the license or subscription you purchased. To download a different product, visit the download page.

An invalid username/password was used.

If you are a license or subscription owner and cannot log in, contact ESET Technical Support.

Undefined error

This error can occur when the system time on your machine is set incorrectly. Set your system clock properly to resolve this error.

If you are still unable to resolve your issue, contact ESET Technical Support.

Your ESET product is having trouble connecting with ESET servers.

Verify your computer has an active internet connection. If you are still unable to resolve your issue, contact ESET Technical Support.

We could not reach the activation server

This is a known issue with Windows operating systems that prevents activating your ESET product in some circumstances.

• Verify your Windows operating system is up to date. If not, perform a Windows Update, restart your computer and try to activate it again.
• Uninstall any other antivirus/security software installed on your system.
• Communication with ESET activation servers is verified using certificates. Verify the Windows root certificates are updated using Windows Update automatically. Alternatively, refer to Microsoft's article.
• Business users must verify HTTP Proxy and mirror settings are configured correctly or disable the HTTP Proxy policy in ESET PROTECT On-Prem.
• Microsoft Windows Server 2003 users must download and install the appropriate Microsoft hotfix. 

If you still cannot activate your ESET product, contact ESET Technical Support. We recommend including ESET Log Collector output when submitting a support request.

Internal error

If you are still unable to resolve your issue, contact ESET Technical Support.

Invalid credentials

You are trying to activate an ESET security product with ESET PROTECT Hub or ESET Business Account administrator credentials, however, the username or password is wrong.

This license or subscription is not valid in the selected country. Your license or subscription needs to be activated in the country where it was purchased

Contact your local ESET partner to update your license or subscription.

Your subscription is overused. Possible solutions are:

• Remove the subscription or deactivate ESET on unused devices
• Renew or extend your subscription
• Identify and report a pirated ESET license 

When the subscription is no longer overused, attempt to activate your product again.

Activate the Product

Verify you downloaded the correct ESET product for the subscription you purchased. To download a different product, visit the download page. 

If does not resolve your issue, contact ESET Technical Support.