[KB3239] Uninstall ESET Cyber Security (macOS)

Issue

• You receive an error message when uninstalling ESET Cyber Security or upgrading to a later version
• Uninstall ESET Cyber Security
• Uninstall ESET Cyber Security using the installation .dmg file
• Manually remove ESET Cyber Security using the Terminal

Solution

Related solutions: Windows users | Android users

Uninstall ESET Cyber Security

1. Click Finder → Applications. Control-click (right-click) ESET Cyber Security and click Show Package Contents.

   

2. Expand Contents → Helpers and then double-click Uninstaller.app.

   

3. In the ESET Cyber Security Setup window, click Uninstall. To successfully uninstall ESET Cyber Security, you may be asked for your password several times during the uninstallation.

   

4. Click Allow to give the uninstaller the necessary permissions to finish the uninstallation.

   

5. After successful uninstallation, click Close.

   

6. Restart your computer.

Uninstall ESET Cyber Security using the installation .dmg file

1. Mount and open the installation package (.dmg file). If you do not have the installation package, you can download it from the Home Downloads page.

2. Double-click the Uninstaller icon.

   

3. In the ESET Cyber Security Setup window, click Uninstall. To successfully uninstall ESET Cyber Security, you may be asked for your password several times during the uninstallation.

   If you receive the "Identity of the installer cannot be confirmed" error

   If the installation of ESET applications is being blocked, Control-click (right-click) the installer file, select Open from the context menu, and then click Open when you are prompted by Apple Gatekeeper.

   For more information about configuring Apple Gatekeeper, visit the Apple support article on this topic.

   

4. Click Allow to give the uninstaller the necessary permissions to finish the uninstallation.

   

5. After successful uninstallation, click Close.

   

6. Restart your computer.

Manually remove ESET Cyber Security using the Terminal

1. Restart your macOS device to recovery mode.

2. Open the Terminal, type the command below into the Terminal, and press the Return key.

   csrutil disable

3. If prompted to confirm, press Y and hit Return. Type the authorized user name (must be entirely in lowercase, with no spaces) and password, then press Return again.

4. Wait until you see the message System Integrity Protection is off. Restart your device into normal mode.

5. Open the Terminal, type the command below into the Terminal, and press the Return key.

   systemextensionsctl list

6. A list of ESET system extensions with detailed information will be displayed in the Terminal.

   

7. Type the command below, type the teamID and bundleID from the Terminal into the respective fields [teamID] and [bundleID], and press the Return key. If prompted, type your password to confirm.

   systemextensionsctl uninstall [teamID] [bundleID]

   Command example after typing the teamID and bundleID from the Terminal:

   systemextensionsctl uninstall P8DQRXPVLP com.eset.endpoint

   You must use this command several times and change the [teamID] and [bundleID] for each ESET system extension in the list. You should get a Success message after each one.

8. Restart your macOS device to recovery mode.

9. Open the Terminal, type the command below into the Terminal, and press the Return key.

   csrutil enable

10. If prompted to confirm, press Y and hit Return. Type the authorized user name (must be entirely in lowercase, with no spaces) and password, then press Return again.

11. Wait until you see the message System Integrity Protection is on. Restart your device into normal mode.

12. Open the Terminal, type the command below into the Terminal, and press the Return key.

    sudo rm -Rf /Library/Application\ Support/ESET

13. Type your password in the Terminal and press the Return key.

14. Close the Terminal.

15. Click Finder → Applications. If ESET Cyber Security is still present, drag-and-drop the item to the Trash bin icon on your Dock. If prompted, type your administrator password and press the Return key.

16. ESET Cyber Security should be completely removed from your computer.

Need further assistance? Contact ESET Technical Support.