[KB2769] Exclude files or folders from scanning in ESET home and small office applications for Windows

When performing a computer scan, the Scan log may contain notifications such as "unable to open," "error opening," or "archive damaged."

Your ESET application is unable to scan these file entries:

• The file is password-protected (for example, there are multiple user profiles on the computer)
• The file is a Windows system or program file
• The file is currently in use by other programs or background processes

Windows uses and locks certain files from startup until shutdown. These files and any others running in memory cannot be used by or tampered with by other programs, including ESET applications or potential malware. ESET scans these files during startup and again during shutdown to ensure that they are not corrupt. If a locked file contains a threat, it will appear in red text in the scan log. Files displayed in yellow are noted for informational purposes only and do not pose a threat to your system.

For more information about exclusions, see:

• Performance Exclusions
• Detection Exclusions